We prepare commissions, bonuses, and increments for those high-performing employees. You will get the rewards if you achieve company targets!

Great Remuneration Package

We give portability and convenient office tools to help every employee work smoothly.

Apple MacBooks for Everyone

Yes! We may serve some delicious snacks during the high-tea time (for KL branch!)

Free Snacks！

Coffee machines are provided in the office, you can make the preference of your coffee (free) anytime just like a cafe barista, isn't it fun?

Energy Booster

We value the growth of employees, so we support continuous learning in developing your skills and ability here! 

Unlimited Career Development Opportunities

Our KL office is situated 1km from MidValley and near our Penang office you can find Zus Coffee, Family Mart and many more！

Good Foods Nearby

Wealth Mastery Academy (WMA)

Wealth Mastery Academy (WMA) is established with the objective of empowering people with the right financial education, specialized knowledge and skills that was never taught in school. We endeavour to deliver training that is practical, hands-on and applicable immediately to create multiple streams of income.The organization believes in creating synergistic power by bringing together a comprehensive network of experienced speakers and trainers, specialists and experts of various financial instruments and investment vehicles, engineers and technical teams to bring you the best market opportunities. VISION To be a global leading “Wealth Mastery Skills and Wealth Creation Opportunities Provider”. MISSION To empower people to create positive change and stay in desired wealthy lifestyle. 知识改变命运，学习永无止境
持续自我增值，时刻当领航者
关于我们
Wealth Mastery Academy 富道学院(WMA)创立于2009年，我们坚信知识改变命运。我们致力为客户提供有助提升个人及企业全维竞争力的实战培训课程、企业内训、与咨询服务。自创立以来， 富道学院已成功举办各种大小型教育培训及会议活动，正向的影响了来自新、马、泰、中、港、台、澳的企业家们。 
我们的信念与坚持
WMA富道学院深知教育行业对个人及国家发展的影响力，因此我们在这条路上努力不懈，长期投入，坚持为客户创造价值、与商业伙伴共赢、 推动行业发展，只为不辜负时代委以我们的重要任务。 
为客户创造价值
往往我们影响的不只是个体，还包括他们身边的团队，朋友和家族， 因此我们视严格挑选课程内容及出 品最优质的课程为首要任务，以帮助客户收获最深入的学习和成长， 从而更快速达到更高的人生成就。 帮助客户心想事成! 
与商业伙伴共赢
在战略部署及联盟伙伴的执行上，富道学院秉持着各方共赢的信念，严谨的要求团队与商业伙伴必须精益求精，共同整合资源， 以达成各方利益最大化。唯有当各方互利共赢，才能携手创造更多的发展可能性，提升各方的竞争力。 
推动行业发展
面对大环境的快速发展，培训行业必须与时俱进，大步向前迈进。近年富道学院投入发掘更多有潜力的新时代导师，并投入研发更具竞争力的科技项目以开发最完善的讲师服务。我们相信导师的个人影响力加上我们的专业培训服务，将为行业带来更高纬的突破。
富道学院将继续致力于引领马来西亚培训产业的发展，更优质的服务于我们的客户，伙伴及导师。

About Us

<ul>
<li>Creative and young work environment</li>
<li>Freedom to learn and grow</li>
<li>We learn, do, teach for better personal growth</li>
<li>Fun &amp; Friendly Working Culture</li>
</ul>

Our Culture

<h4>Job Summary:</h4>
The Customer Service Executive plays a crucial role in delivering exceptional customer support and ensuring that customers have a positive experience with the company. This position involves responding to customer inquiries, troubleshooting issues, and helping resolve complaints efficiently.
<h4>Key Responsibilities:</h4>
<ul>
<li>Customer Support: </li>
<ul>
<li>Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.</li>
<li>Provide accurate information about products or services and address any issues or concerns raised by customers.</li>
</ul>
<li>Problem Resolution: </li>
<ul>
<li>Investigate and resolve customer complaints and service issues, ensuring solutions are provided in a timely and satisfactory manner.</li>
<li>Handle challenging situations with patience and empathy to maintain customer satisfaction.</li>
</ul>
<li>Order Management: </li>
<ul>
<li>Assist customers with product orders, returns, exchanges, and cancellations.</li>
<li>Ensure orders are processed accurately and efficiently, coordinating with other departments if necessary.</li>
</ul>
<li>Product Knowledge: </li>
<ul>
<li>Stay updated on the company’s products, services, and promotions to provide accurate information to customers.</li>
<li>Guide customers on product features, usage, and troubleshooting.</li>
</ul>
<li>Customer Feedback: </li>
<ul>
<li>Collect feedback from customers regarding their experiences and suggest improvements to enhance service quality.</li>
<li>Document customer interactions and report recurring issues to management for resolution.</li>
</ul>
<li>Follow-up: </li>
<ul>
<li>Ensure that all customer issues are followed through to resolution, and follow up with customers to ensure satisfaction.</li>
</ul>
<li>Administrative Support: </li>
<ul>
<li>Maintain and update customer records in the CRM system.</li>
<li>Prepare reports on customer service metrics, such as response time, satisfaction levels, and common issues.</li>
</ul>
</ul>

This job is about providing exceptional customer support. You might like this job because you get to help customers with inquiries, resolve complaints, and ensure a positive experience.

Communication

Mandarin Chinese

Job Summary:
The Customer Service Executive plays a crucial role in delivering exceptional customer support and ensuring that customers have a positive experience with the company. This position involves responding to customer inquiries, troubleshooting issues, and helping resolve complaints efficiently.
Key Responsibilities:



-Customer Support:




-Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.


-Provide accurate information about p...

Customer Service Executive

Wealth Mastery Academy (WMA)