Job Description

Industry: Property Development/ Real Estate

Responsibilities/What we want you to do?

Property & Building Operations

• Oversee day-to-day operations of completed projects.
• Oversee and ensure buildings, common areas, facilities, and services are properly maintained. 
• Monitor building cleanliness, security, landscaping, M&E systems, lifts, fire protection, and other facilities. 
• Ensure compliance with approved SOPs, building standards, and relevant regulations. 

Facilities & Maintenance Management

• Oversee preventive and corrective maintenance programs. 
• Oversee contractors, maintenance vendors, and service providers. 
• Review maintenance schedules, quotations, work orders, and service performance. 
• Coordinate rectification of defects and building-related issues. 
• Monitor building equipment and asset conditions and recommend replacement or upgrading when required.

Property Management

• Manage and handle tenants, purchasers, residents, or owner-related matters. 
• Handle complaints, feedback, requests, and disputes professionally. 
• Monitor occupancy, tenancy matters, rental collection, or service-charge-related matters where applicable. 
• Ensure common facilities and amenities are properly managed. 

Budget & Cost Control

• Prepare and manage the annual operating and maintenance budget. 
• Monitor operating expenses, sinking fund/capital expenditure, and maintenance costs. 
• Review contractor quotations and negotiate costs where appropriate. 
• Ensure expenditure remains within approved budgets. 

Contractor & Vendor Management

• Appoint and supervise contractors and consultants. 
• Evaluate vendor performance and ensure contractual obligations are met. 
• Review service agreements and renewal requirements. 
• Ensure contractors comply with safety, insurance, licensing, and statutory requirements. 

Compliance & Risk Management

• Ensure compliance with relevant laws, regulations, local authority requirements, fire safety requirements, and building management requirements. 
• Coordinate statutory inspections, permits, certificates, and renewals. 
• Implement building safety, emergency response, and risk-management procedures. 
• Maintain proper documentation and records for audits and inspections. 

Team Management

• Lead and supervise property management, facilities, maintenance, security, cleaning, and administrative teams. 
• Set KPIs and monitor staff performance. 
• Conduct training and ensure staff follow company SOPs. 
• Manage manpower planning and operational coverage. 

Handover & Defect Management for Developer

• Coordinate project handover from the development/construction team to property management. 
• Review building drawings, O&M manuals, warranties, asset registers, and equipment information. 
• Coordinate vacant possession and common-property handover. 
• Manage defects during the Defect Liability Period. 
• Liaise with consultants, contractors, purchasers, JMB/MC/management bodies, and relevant authorities. 
• Ensure the completed development is operationally ready before handover. 

Developer Representative and Responsibility

• Act as the developer representative for completed projects.
• Formation of JMB/MC when necessary.
• Attend JMB/MC/AGM meeting as the developer representative.
• Attend to tribunal and COB matters accordingly.

Reporting to Management

• Prepare regular property and operational reports for senior management. 
• Report on maintenance, complaints, defects, budgets, arrears, incidents, contractor performance, and building condition. 
• Provide recommendations for cost savings, asset enhancement, and operational improvements.

Manage owner properties

• Manage balance unsold units, seeking and manage tenants, maintenance and collect rental revenue.
• Manage owner properties (lands & buildings), protect land boundaries, maintain vacant sites, preserve building fabric.

Job Requirements

What we need from you

• Bachelor’s Degree in Property Management, Real Estate Management, Building Surveying, Facilities Management, or equivalent
• Minimum 5 years of relevant experience in property/ building management with at least 3 years in a managerial capacity with a property developer or established property management firm in Malaysia.
• Strong knowledge of the Strata management Act 2013 (Act 757), Strata titles Act 1985 (Act 318), Housing Development Act (HA) and local authority by-laws.
• Proven track record in handling VP/handover workflow, organizing AGM/EGMs for JMB/MC, representing employers at Strata Management Tribunals, and managing operational budgets.
• Registration with the Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP) as a Registered Property Manager is a distinct advantage. 
• Strong leadership, Conflict resolution, negotiation, vendor management, financial literacy, and strong interpersonal CRM skills.

Skills