Job Description

Property Management

• Maintenance and Repairs: Coordinating regular maintenance and addressing any repair needs promptly to keep the property in top condition. 
• Cleaning: Scheduling and overseeing cleaning services between guest stays to ensure the property is always guest-ready. 
• Inventory Management: Ensuring the property is stocked with necessary supplies such as toiletries, kitchen essentials, and other amenities.

Guest Relations

• Communication: Managing all communications with guests, including responding to inquiries, providing check-in instructions, and addressing any issues during their stay.
• Check-In/Check-Out: Facilitating smooth check-ins and check-outs, sometimes involving key exchanges or digital lock setups.
• Hospitality Services: Enhancing guest experience by offering personalized services such as local recommendations or arranging additional services like airport transfers.

Marketing, Guest Satisfaction and Reviews

• Market Strategy, Engage Additional Service Providers & Encourage Return Guest: Utilizing various marketing channels and promotions to increase property visibility and booking rates.
• Listing Creation and Optimization: Writing and updating property descriptions, taking professional photos, and setting competitive pricing strategies.
• Review Management: Monitoring and responding to guest reviews to maintain a high rating and positive reputation.

Financial Management, Technology and Systems Management

• Financial Reporting & Payment Processing: Keeping detailed records of income and expenses, preparing financial reports, and ensuring profitability. Handling guest payments, security deposits, and refunds.
• Reservation Systems & Automation Tools: Using property management software to manage bookings, availability, and guest communications. Implementing tools for automating tasks such as messaging, pricing adjustments, and review requests.

Compliance and Regulations

• Permits, Licenses and Legal Requirements: Obtaining and maintaining necessary permits and licenses for operating a short-term rental. Ensuring the property complies with local laws and regulations, including zoning laws, health and safety standards, and tax obligations.

Human Resource and Standard Operating Procedures

• Staff Arrangement, Hiring and Training: Ensure there are sufficient building employees and labours with the necessary skill, knowledge and ability to run the building accommodation as per required by the company.. 

Crisis Management

• Emergency Handling & Conflict Resolution: Being prepared to handle emergencies such as property damage, guest disputes, or urgent maintenance issues. Managing any conflicts or complaints from guests or neighbours effectively and professionally.

Job Requirements

• Certificate, Diploma or Bachelor's degree in Business Administration, Hospitality Management, or a related field..
• Proven experience in operations management, preferably within the hospitality or travel industry.
• Strong leadership and team management skills with a track record of effectively leading and motivating teams.
• Excellent analytical skills to interpret data and trends, providing actionable insights.
• Attention to detail and commitment to maintaining high-quality standards.
• Strong communication and interpersonal skills for effective collaboration.
• Proficiency in data analysis tools and Microsoft Office Suite.
• Familiarity with Airbnb's platform and services is advantageous.

Skills