XINYI ENERGY SMART (M) SDN BHD

Xinyi Glass Holdings Limited is a world-renowned integrated glass manufacturer founded in 1988, with its headquarters in Hong Kong, China. We are committed to producing high-quality float glass, automotive glass, and energy-saving architectural glass, and have a sales network covering over 130 countries and regions worldwide.

With over 30 years of development, Xinyi Glass has established ten domestic manufacturing bases across China's most active economic zones: Pearl River Delta, Yangtze River Delta, Bohai Economic Rim, Chengdu-Chongqing Economic Zone, and Beibu Gulf Economic Zone. In 2016, we expanded overseas and established a manufacturing base in Malacca, Malaysia.

We have a total industrial area of over 9.15 million sqm and employ over 14,900 people. At Xinyi Glass, we value innovation, quality, and sustainability, and are committed to providing a safe, diverse, and inclusive workplace for all our employees.

We are always looking for talented individuals to join our team and contribute to our continued growth and success. If you are interested in a career with Xinyi Glass Holdings Limited, please visit our website or contact us for more information.

Xinyi Glass Holdings Limited

At Xinyi Glass, we believe that talent is our most valuable asset. We are committed to providing constantly improving working conditions, competitive compensation and benefits, effective training systems, a merit-based employment mechanism that values abilities over qualifications and seniority, and a fair, just, and reasonable environment that provides everyone with opportunities for growth. We strive to create a stage that fully showcases individual talents, and to attract, cultivate, motivate, and retain talented individuals with high-quality abilities, international qualifications, and capabilities.&nbsp;

Company Culture

<ul>
<li>Respond to customer inquiries and complaints in a timely and professional manner</li>
<li>Communicate with customers via phone, email, and in-person to provide product information, pricing, and lead times</li>
<li>Collaborate with sales and production teams to ensure timely delivery of products and services</li>
<li>Work closely with shipping and logistics to track orders and shipments</li>
<li>Resolve customer complaints and issues by investigating problems, developing solutions, and making recommendations</li>
<li>Maintain accurate customer records and ensure customer data is up-to-date</li>
<li>Provide feedback to management regarding customer concerns and issues</li>
<li>Assist with administrative tasks as needed</li>
</ul>

This job is a customer service representative. You might like this job because you&#x27;ll respond to inquiries, resolve complaints, and collaborate with teams to ensure timely delivery of products.

Interacting with customers on behalf of a company,handle customer complaints or inquiries,and resolve any issues that may arise.

Problem Solving

Communications




-Respond to customer inquiries and complaints in a timely and professional manner


-Communicate with customers via phone, email, and in-person to provide product information, pricing, and lead times


-Collaborate with sales and production teams to ensure timely delivery of products and services


-Work closely with shipping and logistics to track orders and shipments


-Resolve customer complaints and issues by investigating problems, developing solutions, and making recommenda...

Customer Service Representative

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Company Profile

XINYI ENERGY SMART (M) SDN BHD