Job Description

Position Responsibilities:

1. Franchise Data Analysis & Reporting

• Collect, analyze, and interpret franchise performance data to generate insights and trends.
• Prepare regular reports on franchise operations, sales performance, and compliance status.
• Maintain data accuracy in franchise management systems and dashboards.
• Support the department with ad-hoc data analysis requests.

2. Market Research for Potential Countries

• Conduct research on potential new markets, including economic conditions, industry trends, and local regulations.
• Assist in preparing feasibility studies and market entry reports.
• Gather and analyze demographic and consumer behavior data to assess market demand.
• Support franchise leadership in evaluating country suitability for expansion.

3. Competitor Analysis

• Track and analyze competitor franchise models, pricing strategies, and operational performance.
• Prepare comparative reports on competitor strengths, weaknesses, and market positioning.
• Identify key trends in the coffee and F&B franchise industry.
• Provide insights on competitive threats and opportunities for franchise expansion.

4. Administrative Support

• Maintain franchise records, agreements, and key operational documents.
• Assist in organizing and tracking franchise compliance and renewal processes.
• Coordinate with internal teams to ensure franchise-related administrative tasks are completed efficiently.
• Manage scheduling, documentation, and follow-up actions for franchise-related meetings.

5. Compliance & Process Coordination

• Track and ensure franchise partners adhere to operational guidelines and brand standards.
• Support the onboarding and documentation process for new franchisees.
• Assist in updating and maintaining Standard Operating Procedures (SOPs) for franchise operations.

6. Cross-Departmental Coordination

• Work closely with various departments to gather and consolidate franchise-related data.
• Support communication between franchisees and internal stakeholders.
• Assist in tracking action items and ensuring timely execution of franchise initiatives.

Key Deliverables

• Franchise Performance Reports – Monthly and quarterly reports summarizing key operational and financial metrics.
• Compliance & Renewal Tracker – Updated status reports on franchise compliance and contract renewals.
• Franchise Database Management – Ensuring all franchise records and agreements are current and organised.
• Meeting Documentation & Follow-ups – Structured meeting minutes and action item tracking for franchise operations.
• Operational SOPs & Guidelines – Updated documentation of franchise operational procedures.
• Market Research & Competitor Analysis Reports – Research-based reports on potential country feasibility and competitor benchmarking.

Job Requirements

Qualifications & Experience:

• Strong analytical skills with experience in data management, reporting, and competitor analysis.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and data visualization tools.
• Experience with market research tools and techniques.
• Excellent organizational skills with a strong attention to detail.
• Ability to work across multiple teams and coordinate franchise-related processes.
• Experience in the F&B or coffee industry is a plus.

    a Necessity, not a Luxury     
 

Skills