Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.

Employee Discount

Establishment of corporate benefits to offer exclusive discounts or benefits to each employee. 

Employee Perk Programmes

Out-patient care and in-patient care are covered for all employee including ongoing wellness programs & activites.

Health and Wellness

Job training and continuing education help to fuel employee career growth.

Career Development

Provide more generous with their leave days. We have more than 6 other types of leave!

Extension Leave Benefits

ZUS COFFEE

<div>For many, coffee is a daily need.&nbsp;</div><div>Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.</div><div>We started ZUS Coffee to change this perception.</div><div>With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.</div><div>a Necessity, not a Luxury&nbsp;</div>

ABOUT ZUS COFFEE

<div><strong>To be the #1 tech-driven coffee chain</strong>, where specialty coffee becomes a daily necessity and not a luxury confined by location and affordability. We envision a world where every individual can enjoy the quality of specialty coffee they rightfully deserve.</div>

VISION

Working In ZUS

<p><strong>Position Responsibilities</strong> <br><br><strong>Leadership &amp; Change Management</strong></p>
<ul>
<li>Provides direction and strategy to all District Managers to drive growth in the respective area.</li>
<li>Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.</li>
<li>Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company success.</li>
<li>Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders and work closely with other Departments to achieve mutual goals.</li>
<li>Keeps abreast with current issues affecting Branches and develops strategies to address these issues.<br></li>
</ul>
<p><strong>Outlet Operations</strong></p>
<ul>
<li>Leadership and direction to the Department by assisting the VP of Operations with the development of long range and annual plan, including forecasting and budgeting preparation.</li>
<li>Direct and oversee operations activities and personal by guiding employees in achieving the goals and objective of the Company. Monitor performance of retail operation, implement improvement plan when necessary.</li>
<li>Review existing and establish new policies and procedures to streamline activities and standards to meet operational needs and requirements.</li>
<li>Provide necessary training to staff to enhance skills and performance.&nbsp;&nbsp;</li>
<li>Collaborate with other departments to enhance business systems or processes, such as customer service, logistic / supply chain and academy</li>
<li>Plan, propose, adopt and implement physical presence strategies.</li>
<li>Carry out periodic analysis / study on outlets that covers cost effectiveness, COGS, Wastages, Labour Cost, Utilities, Sales / Product Mix, Service Time, Productivity and etc.</li>
<li>Ensure to review processes periodically &amp; take measures for fraud prevention, tighten security and safety. <br></li>
</ul>
<p><strong>Human Capital Planning</strong></p>
<ul>
<li>Provide scope for advancement and development of employees through training programme and development.</li>
<li>Evaluating employee performance and providing feedback, coaching, counselling, motivating &amp; discipline. Setting objectives and identifying employee training needs.</li>
<li>Recognizing employee achievements and encouraging excellence in the work environment.<br></li>
</ul>
<p><strong>Customer Service</strong></p>
<ul>
<li>Resolving customer issues as needed</li>
<li>Conduct periodic customer satisfaction survey to further improve service delivery.</li>
<li>Review customer needs &amp; explore innovative means to meet/exceed their expectations in services.<br></li>
</ul>
<p><strong>Lean Management</strong></p>
<ul>
<li>Ensure all outlets practise this by optimizing resources to reduce redundancy, improve productivities and to achieve cost effectiveness (Labour Cost, Wastages &amp; Utilities).</li>
<li>Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution.</li>
</ul>

This job is for an Operations Manager overseeing leadership, operations, human resources, customer service, and lean management. You might like this job because it involves strategic planning for growth and fostering employee development to drive company success.

Management

Planning

Negotiation

Food And Beverage Management

Leadership

Emotional Intelligence

Adaptability

Position Responsibilities 

Leadership and Change Management



-Provides direction and strategy to all District Managers to drive growth in the respective area.


-Set goals, monitors work, and evaluates results to ensure that objectives and operating requirements are met, and customer requirements are met or exceeded.


-Effectively provides leadership, communication, direction and talent development to the team and encourages the development of all staff to drive overall company su...

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ZUS COFFEE