Employees have access to claim for prescription glasses and contact lenses.

Optical coverage

Employees have access to employee assistance on challenges related to work, family, relationships and finances.

Employee assistance program

Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.

Health screening program

Our bonus programs reward our people for their achievements and their contributions to our business.

Bonuses

Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.

Recognition awards

Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.

Performance equity

Accenture Malaysia

Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
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Who We Are

360° value is at the heart of our business.&nbsp;
Financial
Meeting financial expectations and outcomes for resilience and growth.
Experience
Creating better experiences for people using technology, data, creativity and innovation.&nbsp;
Sustainability
Embedding environmental and social responsibility from the beginning.
Talent
Attracting talent, upskilling people and unlocking potential for a resilient workforce.
Inclusion &amp; Diversity
Accelerating equality to unleash innovation and drive business results.&nbsp;
Custom
Personalizing value with a custom dimension to measure client-specific priorities. We use these same six dimensions to measure ourselves, and Accenture's Custom dimension is always Client.
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Our Values

You will serve as a subject‑matter expert (SME) providing Level‑3 technical support across Google Cloud Compute and adjacent workloads. Focus areas include Compute Engine, migrations, observability/ops management, Google Cloud VMware Engine, SAP on GCP, Backup &amp; DR, and Bare Metal Solution. The role centers on rapid, high‑quality incident response, root‑cause diagnosis, and resolution for complex customer cases while maintaining SLOs, CSAT targets, and rigorous documentation standards across phone, email, and chat channels.Key Responsibilities<ul><li>Response, diagnosis, resolution and tracking by phone, email and chat of customer support queries.</li><li>Maintain response and resolution speed as defined by SLOs.</li><li>Keep high customer satisfaction scores and follow quality standards in 90% of cases.</li><li>Assist and respond to consults from other technical support representatives through existing systems and tools.</li><li>Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.</li><li>Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report.</li><li>Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.</li><li>Reactively (e.g. as a result of a query) file issue reports to Google engineers, collaborate with Google engineers to diagnose customer issues, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.</li><li>Perform community management tasks as needed by the business.</li><li>Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally, so that no monitoring is needed by Google engineers.</li><li>Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).</li><li>Provide high-touch assistance to highest tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Google engineers and program managers.</li><li>Chinese Language Proficiency: At least B2 level (based on the Common European Framework of Reference for Languages), or the equivalent level based on official International Frameworks, meeting or exceeding the benchmarks for Versant</li></ul>Product Scope &amp; Typical Case PatternsCompute<ul><li>Cloud Billing API: account linking, budget alerts, cost anomalies, export to BigQuery.</li><li>Compute Engine: instance lifecycle (create/start/stop), machine types, network interfaces, GPUs, live migration.</li><li>Confidential VM: AMD SEV configuration, attestation, performance considerations.</li><li>Linux: guest OS troubleshooting (kernel, packages), SSH access, disk mounts.</li><li>Mainframe Connector: connectivity setup, data movement pipelines, performance tuning.</li><li>Managed Service for Microsoft Active Directory: domain join issues, trust relationships, GMSA, LDAP connectivity.</li><li>Migrate for Compute Engine / Migrate for Virtual Machines: migration waves, agent health, cutover plans.</li><li>Migration Center: discovery, TCO, sizing, migration planning.</li><li>Persistent Disk: performance tuning, snapshot/restore, resize operations, regional PDs.</li><li>Pricing API &amp; Public Catalog API: SKU lookups, pricing changes, caching strategies.</li><li>Service Usage API: quota enablement, API activation troubleshooting.</li><li>VM Manager: patch management, inventory, compliance baselines.</li><li>Windows: licensing (BYOL/PAYG), domain join, RDP access, WSUS/SCCM integration.</li></ul>Ops Management<ul><li>Cloud Error Reporting: grouping anomalies, alerts tuning.</li><li>Cloud Logging: log sinks, filters, retention, export pipelines.</li><li>Cloud Monitoring: uptime checks, alerting policies, SLOs.</li><li>Cloud Profiler: profiling setup, overhead analysis.</li><li>Cloud Trace: latency analysis, spans, service maps.</li></ul>Google Cloud VMware Engine (GVE)<ul><li>Private cloud provisioning, networking (DNS, DHCP, HCX), storage policies, vMotion.</li><li>Connector reliability (HCX), migration planning, guest OS considerations.</li></ul>SAP on GCP<ul><li>SAP Business Intelligence: connectivity, performance, scaling.</li><li>SAP HANA: sizing, storage layout (PD/BMS), high availability.</li><li>SAP NetWeaver: OS/DB compatibility, kernel updates, RFC connectivity.</li></ul>Backup and DR<ul><li>Google Cloud Backup and Disaster Recovery (GCBDR): job scheduling, restore validation, application‑consistent backups.</li></ul>Bare Metal Solution<ul><li>Provisioning, interconnect (L2/L3), storage mapping, SAP/HANA workloads on BMS</li></ul><ul></ul>

This job is for a Cloud Engineer focused on Google Cloud&#x27;s Compute Engine. You might like this job because you&#x27;ll solve complex tech problems and support major clients, helping them optimize their cloud solutions while working with cutting-edge technology.

Kerja ini adalah tentang menjadi pakar dalam sokongan teknikal untuk Google Cloud Compute. Anda mungkin berminat dengan kerja ini kerana ia melibatkan penyelesaian masalah kompleks, membantu pelanggan dengan cepat, dan berpeluang bekerjasama dengan jurutera Google untuk merangka penyelesaian yang mantap.

You will serve as a subject‑matter expert (SME) providing Level‑3 technical support across Google Cloud Compute and adjacent workloads. Focus areas include Compute Engine, migrations, observability/ops management, Google Cloud VMware Engine, SAP on GCP, Backup and DR, and Bare Metal Solution. The role centers on rapid, high‑quality incident response, root‑cause diagnosis, and resolution for complex customer cases while maintaining SLOs, CSAT targets, and rigorous documentation standards acros...

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Accenture Malaysia