Job Description

The Marketplace SME will be the primary expert and go-to person for all marketplace operations within SEA region. This roles involves understand and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiencies is also a key responsibilities

Responsibilities:

1. Marketplace Operations:

• Oversee the day-to-day operations of the marketplace.

• Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.

• Monitor and analyze marketplace performance metrics and KPIs.

2. Strategic Planning and Execution:

• Develop and implement strategic plans for marketplace growth and optimization.

• Identify and leverage growth levers to drive marketplace expansion.

• Collaborate with cross-functional teams to execute campaigns and promotional activities.

3. Process Management and Optimization:

• Manage the end-to-end process of marketplace operations.

• Introduce new processes and optimize existing ones to improve efficiency and effectiveness.

• Conduct regular reviews and updates of operational processes.

4. Training and Development:

• Provide training and support to marketplace team members and stakeholders.

• Develop training materials and programs to enhance team capabilities.

• Ensure continuous learning and development within the team.

5. Stakeholder Management:

• Work closely with client stakeholders to understand their needs and requirements.

• Streamline processes and improve efficiencies in collaboration with client teams.

• Act as the main point of contact for client inquiries and issues related to marketplace operations.

6. Marketplace Ecosystem and Tools:

• Stay updated on the latest marketplace trends, tools, and technologies.

• Evaluate and implement new tools and technologies to enhance marketplace operations.

• Build and maintain relationships with key marketplace partners and vendors.

Job Requirements

Required:

• At a minimum, a bachelors degree in quantitative/technical streams or in business management.

• Minimum 5 years of experience in digital commerce, digital sales or offline sales & marketing

• Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing

• Strong with numbers and data

• Needs to be proficient with MS Excel or similar data processing tools

• Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)

• Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements

• Highly organized, detail oriented, and results focused

Recommended:

• Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors

• Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings

• Hunger to learn on the go and upskill based on team and client requirements

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