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This job is for a Senior Core Banking L3 Support Specialist in Kuala Lumpur. Expertise in COBOL, RPG, and ITIL is key. You might like this job because of the challenging tasks and opportunity for process improvements.
Undisclosed
Full-Time
1 week ago
Job Description
SN177 WO#1 Core Banking Job Title: L3 Support Senior Appl Maintenance Domain: Core Banking Sub-Domain: L3 support Role Level: Senior (L3, 6-9 Years of Experience) Location: Kuala Lumpur Job Summary: The Senior Application Maintenance/Production Support Specialist will be responsible for maintaining, monitoring, and supporting critical REM & ROS payment systems hosted on AS400/DB2. The role demands expertise in COBOL and RPG programming languages, along with experience in L3 production support. Strong knowledge of the ITIL framework and incident management processes is required to ensure system stability, timely issue resolution, and process improvements. Key Responsibilities: 1. L3 Production Support: Analyze and resolve complex incidents and service requests for REM & ROS applications. Perform root cause analysis (RCA) and ensure system stability. 2. System Monitoring & Maintenance: Monitor system performance, apply fixes/patches, and ensure high availability. 3. Incident & Problem Management: Follow ITIL processes for incident, problem, and change management with timely escalation and RCA documentation. 4. Code Analysis & Bug Fixing: Debug and optimize COBOL/RPG programs for application issue resolution. 5. Collaboration & Reporting: Work with stakeholders and teams to resolve issues and maintain documentation for support activities. Required Skills & Qualifications: 1. Technical Skills: o Expertise in COBOL and RPG programming on AS400. o Strong knowledge of DB2 for querying and troubleshooting. o Familiarity with AS400 operations, job scheduling, and monitoring tools. 2. Support Experience: o 6-9 years of experience in L3 production/application support roles. o Hands-on experience supporting Payments systems (REM & ROS preferred). 3. ITIL Knowledge: o Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). o ITIL Foundation certification is a plus. 4. Soft Skills: o Excellent analytical and problem-solving abilities. o Strong communication and stakeholder management skills. o Ability to work independently and under pressure in a 24/7 support environment. Good-to-Have Skills: Experience in system upgrades, migrations, or performance tuning on AS400. Knowledge of banking processes and payment flows in Core Banking. Exposure to automation tools and processes.
Job Requirements
Required Skills & Qualifications:
1. Technical Skills:
o Expertise in COBOL and RPG programming on AS400.
o Strong knowledge of DB2 for querying and troubleshooting.
o Familiarity with AS400 operations, job scheduling, and monitoring tools.
2. Support Experience:
o 6-9 years of experience in L3 production/application support roles.
o Hands-on experience supporting Payments systems (REM & ROS preferred).
3. ITIL Knowledge:
o Strong understanding of ITIL frameworks (Incident, Problem, and Change Management).
o ITIL Foundation certification is a plus.
4. Soft Skills:
o Excellent analytical and problem-solving abilities.
o Strong communication and stakeholder management skills.
o Ability to work independently and under pressure in a 24/7 support environment.
Good-to-Have Skills:
Experience in system upgrades, migrations, or performance tuning on AS400.
Knowledge of banking processes and payment flows in Core Banking.
Exposure to automation tools and processes.
Company Benefits
Optical coverage
Employees have access to claim for prescription glasses and contact lenses.
Employee assistance program
Employees have access to employee assistance on challenges related to work, family, relationships and finances.
Health screening program
Employees can enjoy the benefits of comprehensive health screening at any clinic of their choice.
Bonuses
Our bonus programs reward our people for their achievements and their contributions to our business.
Recognition awards
Our recognition program involves both monetary and non-monetary awards which can be endorsed by fellow colleagues.
Performance equity
Our leadership equity grants are awarded to recognize exceptional performance or a significant career milestone.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
Accenture Malaysia
Reinvent what your business could be
Our wide range of capabilities, ecosystem partnerships and unmatched industry expertise can help your business become the next best version of itself.
Accenture can drive a "One Ecosystem" approach via collaboration across multiple organizations with common objectives and driving completely new sources of value.
We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.
Source: accenture.com