Hiredly X

<div>Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry.&nbsp;<br><br>We help employers screen and source the best candidates through exclusive access to our job portal database.<br><br>Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.</div><div><br></div>

Headhunting/Executive Search

<div>Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.<br><br><br><strong>*Do note that since we are a headhunting firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!&nbsp;</strong></div>

Trustworthy

<p>This role is to provide support and maintenance of software applications for customers 24/7/365 in shift which include evening, night, weekends or holidays to streamline their business operations.</p>
<p></p>
<ul>
<li>Create, track, and update support tickets within the system to document issues, solutions, and user interactions.</li>
<li>Respond to and resolve user-reported issues related to software applications via phone, email, or ticketing systems during your shift.</li>
<li>Perform basic troubleshooting and resolve common technical issues.</li>
<li>Escalate complex or unresolved issues to Team Leader, following the appropriate escalation procedures.</li>
<li>Ensure a smooth handover of ongoing issues or tasks for the next shift, including detailed documentation of the status of open tickets.</li>
<li>Contribute to and maintain a knowledge base with solutions for frequently encountered issues.</li>
<li>Provide excellent customer service by keeping users informed of the status of their requests, troubleshooting steps, and resolution timelines.</li>
<li>Adhere to all operational processes, including service level agreements (SLAs), security guidelines, and internal documentation standards.</li>
<li>Track, follow-up and resolve any outstanding customer issues.</li>
<li>Perform any ad-hoc tasks assigned by management as needed.</li>
</ul>


This job is as an Application Support Agent, helping customers solve software issues at all hours. You might like this job because you get four days off in a row and enjoy providing top-notch customer support while keeping tech running smoothly!

Technical Support

SQL (Programming Language)

This role is to provide support and maintenance of software applications for customers 24/7/365 in shift which include evening, night, weekends or holidays to streamline their business operations.




-Create, track, and update support tickets within the system to document issues, solutions, and user interactions.


-Respond to and resolve user-reported issues related to software applications via phone, email, or ticketing systems during your shift.


-Perform basic troubleshooting and ...

Application Support Agent (Shift Team) (Senior) - 4 days off in a row!!

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