Job Description

Job Description SN867 WO#7 Service Recovery GIPS Job Title: AM, PB & Enterprise Support Engineer (Senior, L3) Domain: Service Recovery – GIPS Sub-Domain: L2 – AM, PB, Bankwide & Enterprise Level: Senior (6–9 years) Location: Kuala Lumpur Job Summary: We are seeking an experienced Application Maintenance, PB & Enterprise Support Engineer to provide L2 support across multiple banking applications and platforms. The role requires strong technical expertise in Robotics Process Automation tools, enterprise systems, and databases, combined with proven leadership in managing support operations in a high-availability, 24x7 environment. Key Responsibilities Provide L2 support for AM, PB, and enterprise applications across the bank. Manage and troubleshoot issues in platforms such as Blue Prism, Automation Anywhere, UiPath, Microsoft SharePoint, BMC Remedy, and K2. Ensure application stability and availability through proactive monitoring, incident resolution, and root cause analysis. Lead and guide a team of support engineers, ensuring adherence to SLAs and quality standards. Collaborate with infrastructure, database, and development teams for problem resolution. Manage deployments, batch jobs, and production changes using tools such as Control-M and other scheduling systems. Maintain documentation for incidents, problems, and changes in line with ITIL practices. Provide 24x7 on-call support as part of a rotating schedule. Drive continuous improvement by identifying automation opportunities and operational enhancements. Requirements Mandatory: Minimum 5 years of hands-on support experience in a banking environment. Strong expertise in supporting RPA applications (Blue Prism, Automation Anywhere, or UiPath), Microsoft SharePoint, BMC Remedy, and K2. Proficiency in technical platforms and tools, including MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and scripting (SQL & Shell). Demonstrated leadership experience in managing support teams. Flexibility to work in a 24x7 on-call support environment. Good to Have: Experience in supporting DevOps tools such as Jenkins, JIRA, Bitbucket, SonarQube, Xray, Crowd, or Confluence. Working knowledge of ITIL principles and processes. Understanding of front-to-back banking operations, including finance, risk, and accounting.

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