Job Description

Job Title: Junior/Payments Specialist
Location: KL Eco City (Hybrid)
Reporting To: Payments Team Lead
Working Hours: Mon – Fri, 9:00 AM – 6:00 PM (Hybrid)

About the Role:

 We are seeking a detail-oriented and proactive Payments Specialist to manage and monitor client deposit and withdrawal transactions. This role is responsible for ensuring payments are processed accurately and in accordance with relevant regulations and internal guidelines while maintaining smooth day-to-day payment operations.

Responsibilities:

• Handling and monitoring clients’ deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
• Update the Platform systems with relevant information
• Handle any client requests/complaints and perform a timely investigation
• Assisting Onboarding/Support in replying to client queries
• Collaborate/Assist the Compliance and Risk Team regarding specific clients
• Conciliating with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management’s request

Requirements:

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• University / College Degree in Business / Economics / Finance or any relevant field
• Experience in a client facing position will be considered an advantage
• Fluent verbal and written English (additional languages are an advantage)
• Ability to work 3pm - 12am Monday - Friday (Shift)
• A team player with excellent communication skills
• Attention to details
  

Benefits:

• Fully claimable parking
• Weekly office lunch
• Employee engagement activities
• Birthday leave
• Learning & development opportunities
• Multicultural work environment
• Medical support & wellness membership

What to Expect:

1. First Round: A deep dive into your background with our Talent Acquisition Specialist.
2. Second Round: A culture and values fit discussion with our HR Manager.

Kindly note that only candidates who are shortlisted will receive a follow-up communication.

Job Requirements

Skills