Agensi Pekerjaan Jobs Kreate

HIRING INFORMATION
Location: Johor Bahru, Johor Department: Front Office Employment Type: Full-Time, On-Site Experience Level: Supervisory / Managerial Monthly Salary: RM3,500–RM4,300 Salary: Negotiable based on experience and suitability Reports To: Front Office Manager
JOB SUMMARY
Agensi Pekerjaan Jobs Kreate Sdn. Bhd. is recruiting on behalf of a newly opened hotel in Johor Bahru.
The Duty Manager is responsible for overseeing the guest experience from arrival to departure, ensuring professional, personalised, and seamless service. This position supervises Front Office and Guest Services operations, including the front desk, concierge, bell desk, and lobby, while coordinating with other departments to maintain service standards and guest satisfaction.
JOB RESPONSIBILITIES
Guest Experience and Service Excellence
<ul>
<li>&nbsp;Oversee guest touchpoints and ensure smooth check-in and check-out experiences. • Manage VIP guests, repeat guests, special requests, and service arrangements. • Address and resolve guest complaints promptly through appropriate service recovery. • Monitor guest feedback, reviews, surveys, and direct interactions. • Take appropriate action to improve guest satisfaction and service standards.</li>
</ul>
Team Leadership and Supervision
<ul>
<li>&nbsp;Lead, train, coach, and motivate Front Office and Guest Services employees. • Prepare shift schedules, assign duties, and ensure sufficient operational coverage. • Conduct shift briefings and coaching sessions. • Monitor employee performance and compliance with hotel procedures. • Promote a guest-focused and service-oriented working culture.</li>
</ul>
Front Office Operations
<ul>
<li>&nbsp;Ensure smooth daily operations at the front desk, concierge, bell desk, and lobby. • Coordinate with Housekeeping, Food and Beverage, Reservations, Maintenance, and other departments. • Maintain accurate records of reservations, guest profiles, billing, and special requests. • Support the promotion and upselling of hotel services, packages, and loyalty programmes. • Ensure operational issues are followed up and resolved promptly.</li>
</ul>
Administration and Reporting
<ul>
<li>&nbsp;Prepare daily reports covering occupancy, VIP guests, incidents, and service highlights. • Monitor departmental expenses and operate within approved budgets. • Ensure compliance with hotel safety, security, operational, and brand standards. • Contribute to employee performance reviews and identify training requirements.</li>
</ul>

• Oversee front desk, concierge, bell and lobby; run check-ins/outs, manage VIPs and resolve complaints.
• Join a newly opened Johor Bahru hotel with a guest-focused, service-oriented culture.
• Lead &amp; coach FO team, shape service - RM3.5k-RM4.3k!

• Kawal pengalaman tetamu dari ketibaan hingga berlepas; urus daftar, selesaikan aduan.  
• Bertugas di hotel baru Johor Bahru; sertai operasi sejak pembukaan.  
• Pimpin Front Office, asah kemahiran pengurusan dan peroleh pendedahan operasi!

Front Office

Guest Relations

Team Leadership

Customer Complaint Resolution

Service Recovery

Shift Scheduling

Microsoft Office

HIRING INFORMATION
Location: Johor Bahru, Johor
Department: Front Office
Employment Type: Full-Time, On-Site
Experience Level: Supervisory / Managerial
Monthly Salary: RM3,500–RM4,300
Salary: Negotiable based on experience and suitability
Reports To: Front Office Manager
JOB SUMMARY
Agensi Pekerjaan Jobs Kreate Sdn. Bhd. is recruiting on behalf of a newly opened hotel in Johor Bahru.
The Duty Manager is responsible for overseeing the guest experience from arrival to departure, ensuring profes...

Hotel Duty Manager (Guest Services)

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