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This job is for an Inbound Sales Representative. Field calls, offer solutions, and troubleshoot product issues while meeting performance metrics. You might like this job because it provides opportunities to interact with customers and drive sales.
Job Description
- Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
- Troubleshoot client products as needed to resolve each call the first time
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
Job Requirements
- Proficient in English
- Able to work on rotational shift basis
- Willing to work in Petaling Jaya area (accessible by LRT station)
- Fresh Graduates are welcomed
- Applicants with sales experience will be given added advantages
Skills
Sales
Customer Service
English Language
Company Benefits
Additional Allowances
Most of our positions offering not only basic salary, but also comes with additional allowances to boost your overall earning!
Plentiful Job Opportunities
We have multiple clients which means more great job opportunities!
Additional Info
Company Activity
Last active - few days ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service, General Sales