Job Description

• Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
• Troubleshoot client products as needed to resolve each call the first time
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales

Job Requirements

• Proficient in English
• Able to work on rotational shift basis
• Willing to work in Petaling Jaya area (accessible by LRT station)
• Fresh Graduates are welcomed
• Applicants with sales experience will be given added advantages

Skills