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This job is perfect for a detail-oriented individual who loves improving processes! You might like this job because you'll help make digital experiences better for customers while managing projects and testing new ideas.
Undisclosed
Kuala Lumpur, MY-AIA Malaysia, Kuala Lumpur
Job Description
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standardsRoles and responsibilities
- To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all Digital system enhancements / projects / new products / production incidents related to the Customer Experience Division.
- To deliver all activities related to the User Acceptance Testing (UAT) management of all Digital system enhancements/ projects/ new products/ production incidents related to the Customer Experience Division.
- To lead/ project manage end-to-end activities for small scale Digital projects, which involve system enhancements and/or business process changes within Customer Experience Division only.
- To streamline existing Digital processes to be more simplified and standardized across the business channels within Customer Experience Division.
Job Requirements
- Bachelor’s Degree in related discipline
- Minimum 3 - 5 years working experience as business analyst position; preferably policy servicing department
- Good command of English (both written and oral)
- Good presentation and interpersonal skills
- Possess good problem-solving and analytical skills
- Able to work independently
- Proficient in using JIRA, Confluence and Microsoft Office applications
- Results driven and customer-oriented mindset
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Profile
