Job Description

• Gather, analyze, and document business requirements for E-Commerce and CRM mobile applications; translate requirements into functional specifications, user stories, workflows, and acceptance criteria.
• Work under the guidance of the Team Lead to support project planning, delivery tracking, requirement prioritization, and risk escalation.
• Act as the primary functional liaison between internal stakeholders and external development vendors/system integrators.
• Translate business needs into clear development scope; review vendor proposals, functional specifications, timelines, and deliverables to ensure alignment with business objectives, architecture standards, and security policies.
• Manage requirement clarifications, change requests, and scope alignment throughout project delivery; monitor vendor progress and escalate issues when necessary.
• Support mobile app and digital product enhancements including loyalty, membership, campaigns, promotions, customer engagement, and end-to-end order journey.
• Collaborate with UI/UX and product teams to improve customer experience and mobile application usability.
• Define test scenarios, support SIT/UAT activities, and validate vendor deliverables against agreed acceptance criteria.
• Support release planning, deployment coordination, rollout activities, and post-implementation monitoring.
• Facilitate stakeholder communication, requirement workshops, functional walkthroughs, and user training when required.
• Prepare project status updates, risk reports, and progress tracking for the Team Lead and stakeholders.
• Support data validation, reporting requirements, and monitoring of application KPIs, CRM engagement metrics, and E-Commerce performance to drive continuous improvement.

Job Requirements

• Possess at least an Advanced Diploma or Bachelor’s Degree in Computer/Software Engineering, Computer Science/Information Technology, or a related field.
• Preferably with system knowledge in Mobile Applications, CRM, E-Commerce.
• Working experience in the retail industry is an added advantage.
• Strong attention to detail with the ability to follow specific procedures and instructions.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Posses own transport and willing to work in office based in Bukit Jelutong, Shah Alam

Skills