We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.

Wellbeing support

With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.

Opportunities for career growth

It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.

Diverse team culture

AIA Malaysia (Insurance)

Do you believe in helping shape a better, more sustainable future?
As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Who We Are

At AIA, we've started an an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
If you work at AIA, you play an important part in this movement, which is why we are giving you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life.
Believe in better with AIA.
Source: <a href="https://aia.wd3.myworkdayjobs.com/External?locationCountry=972dc4ba8d454bc0b893ff84b1529077" target="_self">AIA Careers Page</a>

Our Values

<h1>Are you ready to shape a better tomorrow?</h1>AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.About the Role• First point of contact to respond to issues and queries from AIA’s Business Users from different countries. • Responsible for interacting with users (all levels) on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner. • To perform troubleshooting and to provide resolutions on the issues for the respective applications within the Service Level Agreement • Liaise closely with Team Lead / Manager on escalation, reporting, new application rollout, Knowledge Transfer Transition, and other queries.<ul><li>As first line application support (Level 1 &amp; 2) to group applications – SAP, Power Platform, Investment IT.</li><li>Perform investigation and diagnosis of incidents with references to existing knowledge base / problem management database / list of known errors.</li><li>Provide solution or workaround within stipulated Service Level Agreement.</li><li>Responsible for communicating with users to understand, categorize and prioritize Incidents &amp; Service Requests accurately adhere to IPC Process.</li><li>Highlight and escalate recurring Incidents which are similar in nature and looking for permanent fix under Problem Management.</li><li>Escalate Incident and Service Request tickets which are unable to be resolved to appropriate next-level resolver group.</li><li>Escalate Major-Incident to Team Lead &amp; Manager (Crisis Management).</li><li>Escalate and highlight Incidents that are at risk of breaching.</li><li>Closely follow up on outstanding Incidents and Service Requests till closure and ensure that users are informed about their ticket status.</li><li>Provide support to Team Lead &amp; Manager when necessary.</li><li>Managed Vendor on ticket handling, resolution &amp; knowledge capability.</li><li>Maintain operation manual and related procedures.</li><li>Generate monthly SLA dashboards.</li><li>Perform annual user recertification.</li><li>Self-initiative such as seek for process improvement or system enhancement.</li><li>Manage to deliver and handle assigned task independently.</li></ul>Build a career with us as we help our customers and the community live healthier, longer, better lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

This job is for a Lead Analyst, Operations, helping AIA Digital+ improve services for users across Asia-Pacific. You might like this job because you&#x27;ll solve problems, enhance tech solutions, and make a positive impact on people&#x27;s lives every day!

Are you ready to shape a better tomorrow?AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, ever...

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AIA Malaysia (Insurance)