Job Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Position Objective:

Governance of Jobs

• Manages the change control process to production with strict adherence to all current controls in both Production and UAT batch processing cycles.  
• Monitor and ensure all jobs are run accordingly, timely and within the specified approved window.
• Create and amend job sheets for DC Operators to execute
• Ensure DC operators follow the sequence in the job sheets strictly

Job Scheduling

• Analyzes all incoming jobs and tasks and fits into the schedule appropriately without affecting or jeopardizing existing jobs and the schedule
• Ensure the timely processing of batch jobs and results are verified by relevant stakeholders
• Provide feedback to relevant stakeholders on long running jobs
• Coordinate efforts with relevant support teams to rectify failed or long running jobs

Continuous Improvement

• Continuously find ways to improve and optimize methodologies, procedures, workflows, and processes in use today
• Actively provide suggestions to relevant stakeholders on areas for improvement

ONLINE Hours & Availability

• Contribute to ONLINE’s availability during business hours by providing regular status updates on system health.
• Support month-end and year-end hyper care by being extra vigilant on monitoring dashboards

Monitoring - TECH Operations Centre Dashboards

• Monitor and report alerts proactively to the respective SME’s
• Raise incidents as and when required
• Follow-up on persisting alerts with respective support teams
• Escalate as and when required to senior management when there is lack of urgency exhibited by the respective support team or SME.

Deployment & Promotions

• Ensure all request for deployments have been tested in UAT prior to deployment in production
• Ensure all requests are approved via AIA Malaysia’s change approval process.
• Execute deployments and promotions as per the requirements from the relevant stakeholders.
• Identify areas to automate and work with the relevant teams to automate the deployment or promotion.

Roles and Responsibilities:

1) Ensure Operational efficiency. (40%)

• Daily review with Supervisor for batch updates and new implementation.
• Careful preparation of daily job processing to prevent impact to batch processing.
• Review daily jobsheets with Supervisor and DC Operators

• Continuous monitoring and tracking of batch production cycle processing to ensure proper prioritization of jobs.
• Recover batch operational problems promptly for quick escalation and rectification.
• Monitor and ensure jobs submitted do not affect online hours.

2) Site Reliability (30%)

• Monitors and help stabilize services in production
• Sets and maintains an acceptable performance and availability threshold
• Continuously analyses tasks and investigates ways to automate it.
• Writes scripts that automates repetitive tasks
• Automate tasks/jobs using Jenkins, Azure DevOps, Ansible Tower and Terraform.
• Supports to introduce self-healing of jobs and services that fail or terminate abnormally.

3) Internal systems. (20%)

• Coordinate application migration process through non-Production and Production environments according to policies and procedures.
• Ensure complete and compliant request and documentation and approval processes are performed for all changes.

4) Other responsibilities (10%)

• Performs other responsibilities and duties periodically assigned by immediate superiors in order to meet business requirements.
• Supports the service management team with incident coordination and resolution efforts.

Financial and Non-Financial Measures:

• Achievement of zero human errors.
• Achieve SLA agreed upon.
• Audit report

Minimum Job Requirements:

• Degree in Information Technology/Computer Science, Business etc.
• Good command of job control language (JCL).
• Has knowledge and working experience using the latest technology tools STACK such as Jenkins, Azure DevOps, Ansible Tower, Terraform and familiarity with Azure Web Portal.
• Able to use project and issue tracking tools such JIRA or Azure Board.
• Demonstrate excellence in interpersonal communications and listening skills.
• Proactive and a problem solver.
• Ability to multitask and prioritize.
• Strong background and work experience of at least 5+ years in Data Centre computer operations.
• High comfort level working in a diverse environment.
• Good decision-making skills
• Able to coordinate tasks involving multiple parties
• Posses and exhibits a solution-oriented mindset
• Able to work shift

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements