Job Description

Job Description

What we do, and why we do it

The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It’s time for a change, and you can be part of this revolution!

BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real-world money problems for millions of people by empowering them and providing a simple interface for users to send, receive and track their money 

Life at BigPay 

We’re fast, curious and ambitious. We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company. We’re going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer. BigPay values highly collaborative, hard-working people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile. We never want to reach a stage where we are not challenged on a daily basis – because it means we’re not going fast enough.

Customer Experience Internship

This internship provides a unique opportunity to gain hands-on experience in customer relations, communication, and problem-solving within a dynamic and supportive environment. 

As an intern, you will be an integral part of our customer service team, assisting customers, resolving inquiries, and ensuring customer satisfaction. You will learn how to effectively communicate with customers, handle challenging situations, and provide exceptional service that aligns with our company's standards and values. 

We value creativity, initiative, and a positive attitude. Interns who demonstrate exceptional performance and dedication may have the opportunity for future employment within our organization. You will have the chance to work alongside experienced customer service professionals who are passionate about delivering outstanding customer experiences. 

This internship is ideal for students or recent graduates looking to build their resume, gain practical experience, and explore a career in customer service.  If you have strong communication skills, a friendly demeanor, and a desire to help others, we invite you to apply for this exciting internship opportunity. 

Join us today and take the first step toward a rewarding career in customer service!

Requirements 

• Currently enrolled in or recently graduated from a relevant degree program

• Excellent verbal and written communication skills

• Strong interpersonal skills and ability to work effectively in a team

• Ability to handle customer inquiries and complaints professionally and calmly

• Proficiency in basic computer applications

• Strong organizational skills and attention to detail

• Flexibility to work various shifts, including weekends and evenings

Reporting Line

You will be reporting directly to the Head of Customer Service 

Job Requirements