This includes outpatient treatment, dental, and medical coverage for employees. It reduces the financial burden of medical expenses.

Health Insurance 

A friendly and comfortable work environment fosters positive interactions, mutual respect, and inclusivity among employees.

Friendly and Comfortable Environment  

Monetary rewards based on company performance which motivates employees and aligns employee efforts with company goals.

Yearly Bonuses

The company provides a stocked pantry with snacks and beverages, offering convenience and boosting employee morale and productivity.

Pantry Perks for Employee Convenience

The company's location near public transportation makes commuting easier and more affordable for employees, saving time and reducing travel stress.

Convenient Access to Public Transport

GATHER CARE SDN BHD

Gathercare is the 'First Medical Cost Sharing Platform in Malaysia'. A non-insurance solution to open up access to healthcare by providing a platform for people to come together in a community and share their medical bills through this program.&nbsp;&nbsp;

About Us 

Vision
* Develop a subsidized medical system with a comprehensive medical ecosystem.
* Break the perception that wealth equals health.
* Promote better health in our society through education of right lifestyle &amp; preventive measures.

Mission
Everyone should have access to affordable medical treatment. Lives shall not be lost because they could not afford to pay their medical bills.

Vision and Mission 

We are looking for a Customer Service to join our team at Gathercare. The Customer Service Representative acts as the first point of contact for our clients and community members. This role focuses on delivering exceptional service, assisting with inquiries, and ensuring a smooth experience for anyone engaging with our health and wellness programs. The ideal candidate will demonstrate empathy, strong communication skills, and a genuine interest in helping others achieve their wellness goals.

Key Responsibilities
<ul>
<li>Handle app portal ticket support and respond to client inquiries via phone, email, chat, and in-person with professionalism and empathy.</li>
<li>Provide accurate information about programs, appointments, memberships, and community care services.</li>
<li>Assist clients in navigating available health and wellness resources.</li>
<li>Maintain accurate and confidential client records in compliance with data privacy standards.</li>
<li>Resolve customer issues efficiently and escalate complex cases when necessary.</li>
<li>Collaborate with internal teams (wellness coaches, healthcare professionals, and administrators) to ensure seamless service delivery.</li>
<li>Gather and relay customer feedback to improve service quality and experience.</li>
<li>Stay informed about company initiatives, wellness programs, and community events.</li>
</ul>

This job is about being the friendly face of Gathercare, helping clients with their health and wellness questions. You might like this job because you get to make a difference in people&#x27;s lives every day by providing support and guidance!

English Language

Chinese Language

Malay Language

Multitasking

We are looking for a Customer Service to join our team at Gathercare. The Customer Service Representative acts as the first point of contact for our clients and community members. This role focuses on delivering exceptional service, assisting with inquiries, and ensuring a smooth experience for anyone engaging with our health and wellness programs. The ideal candidate will demonstrate empathy, strong communication skills, and a genuine interest in helping others achieve their wellness goals.
...

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GATHER CARE SDN BHD