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This job is an Intern position at AirAsia's Ride business. You'll manage advance booking operations, handle driver queries, and develop relationships. You might like this job because you get hands-on experience and develop operational and communication skills.
Undisclosed
Kuala Lumpur, Kuala Lumpur
Job Description
Job Description
As an Intern with our Ride business (Control Tower), you will be an integral part of our team, contributing to various projects and initiatives while gaining valuable hands-on experience. Below are the skills, qualifications, and experiences we are looking for in an ideal candidate:
Duties
Manage advance booking operations such as B2B job card creation, driver assignment, problem resolution and drivers movement monitoring
Ensure service fulfillment are being adhered to and ensure minimum of 90% job completed with 0% cancellation by system
Handle any quick queries from drivers and customers related to the advance bookings service
Develop and maintain good relationships with both airasia ride drivers and customers
Statistically understanding and develop report of operations
Work closely with internal teams to meet advance booking operations needs
Skills
Must-Have:
Operational Mindset: Ability to understand and execute tasks efficiently within the operational framework of the organization.
Excellent Verbal and Written Communication Skills: Capable of articulating ideas clearly and concisely in both written and verbal forms.
Deadline Management: Proficient in managing time effectively to meet project deadlines and adapt promptly to changes in priorities.
Independence and Self-Supervision: Demonstrates the ability to work autonomously with minimal supervision, taking ownership of tasks and projects.
Meticulousness and Self-Drive: Pays attention to detail and possesses a proactive approach to work, striving for excellence in all tasks undertaken.
Positive Nature: Maintains a fun and positive attitude, contributing to a collaborative and enjoyable work environment.
Nice-to-Have:
Detail Orientation: Exhibits thoughtfulness and precision in the execution of tasks, ensuring high-quality deliverables.
Multitasking and Stress Management: Capable of handling multiple tasks simultaneously and remaining composed under pressure.
Team Player: Enjoys collaborating with others, fostering a supportive and cooperative team dynamic.
Resourcefulness: Possesses the ability to identify and implement innovative solutions to challenges as they arise.
Qualifications & Experience
Currently pursuing a degree or equivalent qualification.
Available for a minimum internship commitment of at least 6 months.
WIlling to be based in KL Sentral/Puchong Office.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Job Specialisation
General IT, Management Trainee, Retail Sales
Company Profile
AirAsia X
Now, that dream has sparked half a billion more dreams and will continue to do so through new experiences from Asean fast food and food deliveries to a network of gateways and getaways.