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Junior VIP Key Account (Retention & Sales)

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This job is for a Junior VIP Key Account role where you manage customer relationships from home. You might like this job because it offers great pay, health perks, and a chance to learn while working in a friendly team!

RM 3500 - RM 5000

remote, Selangor

Job Description

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

......and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

  • Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
  • Maintain an accurate record of client engagement.
  • Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
  • Provide great customer experience through a consultative approach.
  • Be a strong team player and support company directions & goals.
  • Take ownership of your own performance by evaluating key metrics.
  • Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
  • Work location: Remote
  • Working hours: Monday - Friday (12PM - 9PM).

Job Requirements

  • Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
  • Good command of English, Mandarin and Bahasa Malaysia.
  • Excellent communication skills & interpersonal skills.
  • Good negotiation skills with the ability to resolve issues and customer concerns.
  • Sense of ownership and pride in your performance and its impact on the company's success.
  • Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
  • A proficient communicator with a consultative sales approach.
  • Self-motivated and possess aggressive sales personality in achieving quantitative results.
  • Good attitude with hunter mentality.

Skills

Upselling
Customer Retention
Communication
Problem Solving

Company Benefits

Flexible Work Options

Work from home when you need it.

Flexi Claims

Annual claim to support from wellness to work essentials and more.

Outpatient Claims & Annual Health Check

We've got your health covered.

Team Activities

Fun and engaging events that build strong team bonds.

Alpha Learning

Access to training, workshops, and development programs.

Leave Encashment

Get rewarded for your unused leave with extra pay.


Additional Info

Experience Level

1 - 3 Years of Experience

Career Level

Junior Executive


Company Profile

Alpha Iota BPO-logo-image

Alpha Iota BPO

We are on a mission to onboard the best talents around the world that can help us to create more value for our customers through the use of technology.