Job Description

Our client is a leading international bank, offering comprehensive retail, corporate, and Islamic banking services.

• Identify and upgrade potential Priority clients from existing Personal/Premium base of clients
• Refer and up-sell and an array of financial and related products to existing Priority customers through telemarketing distribution and initiative (i.e. Wealth and Deposits).
• Responsible in meeting individual quarterly Key Performance Indicators (KPIs).
• Foster good relationship with customer and provide high level of quality service in managing customer’s inquiries and needs and feedback during sales solicitation.
• Keep abreast of competitor’s activities and products.
• Handle customer issues (if any) that may arise during sales call and provide workable resolution to avoid customer dissatisfaction or any disputes.
• Carry out ad-hoc duty as directed by the management.

Job Requirements

• Graduated from any diploma fields.
• Experienced in banking tele sales environment, having an exposure in retail banking branch setting is an added advantage.
• Excellent communication and interpersonal skills, able to present clearly and persuasively.
• Enthusiastic, aggressive, self-motivation attitude and coupled with desire to succeed and strive for the best-in-class sales results.
• Able to work under pressure and in a highly intense sales environment.
• Proficient in English, Bahasa Melayu, Mandarin

Skills