Job Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner;
• Identify and assess customers' needs to achieve satisfaction, providing appropriate solutions and alternatives when necessary;
• Build sustainable relationships and trust with customers through open and interactive communication;
• Collaborate with internal teams to address customer issues and improve overall customer experience;
• Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information to customers;
• Strive to meet or exceed customer satisfaction goals and performance targets;
• Generate Sales Orders, Delivery Orders & Invoices;
• Follow up on all orders, schedule orders, back orders, and collections;
• Provide support to salesperson in issuing quotation, proforma invoice, processing & monitoring of all their orders;
• Tracking ETA dates (outstanding sales order monitoring & follow-up, updating salesperson & customers);
• Ensures all orders are processed timely in accordance with our process flows;
• Delivery arrangement.

Job Requirements

• Candidate must possess at least Professional Certificate, Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field;
• Previous experience in customer service or a related field of at least 2 years is preferred;
• Excellent communication skills, both verbal and written;
• Strong problem-solving abilities with a customer-focused mindset;
• Ability to multitask, prioritize, and manage time effectively;
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite;
• A positive attitude and willingness to learn and adapt in a fast-paced environment.

Skills