Job Description

About Ana Tomy

Ana Tomy is a made-to-order stationery and lifestyle brand based in Malaysia. We’re here to break tradition — through creativity, personalisation, and honest, human connection. Our playbook is… we don’t follow the usual playbook. We write our own — with care, speed, and intention.

We’re building something with heart. That’s why we’re looking for team members who thrive in fast-moving, thoughtful, and real environments.

What’s the Role?

We’re hiring a Retail Associate — someone who’s more than a salesperson. You’ll be the first and last impression of Ana Tomy in-store — our brand ambassador, storyteller, and problem solver. You’ll help shape the experience customers remember us by — and how they feel about what we stand for.

This is not your typical retail job — and we’re not your typical team. We’re small, collaborative, and constantly evolving. Roles shift fast, ideas bounce around daily, and feedback (even when it stings) is part of the rhythm. If you’re someone who thrives with clear-cut SOPs and fixed boundaries, this might feel disorienting. But if you get excited by building the plane while flying it — we might be your people.

What It’s Like Here

Ana Tomy is still growing. We’re small, collaborative, and constantly evolving — as is with the market.

But that also means you’ll help shape the story — not just follow it. If you enjoy being part of a tight-knit team, building things from the ground up, and making an impact through everyday details — this could be your place to show up and grow.

We value honesty over hierarchy, initiative over ego, and real contribution over loud opinions. We value people who think, care, and act — even when it’s not their job title. We’ll guide and support you — but we expect you to own your impact.

What Success Looks Like After 3 Months

• You can confidently run the store solo and still give every customer a thoughtful, personal experience
• You’ve mastered our customisation process and can teach it to a new hire
• You notice and fix small issues before anyone else does
• You’ve built trust with your team — they rely on you when things get busy or uncertain
• You’ve suggested at least one way to improve how we do things — and helped make it happen

Job Requirements

Your Mission

Show up with heart — every shift, every customer, every challenge.

You’re not just working retail. You’re helping someone craft something deeply personal, and every interaction counts. Whether it’s guiding a first-time customer through customisation or assembling an order with care, you bring energy, clarity, and precision to all you do.

You thrive in the messy middle — between people, process, and product — and you keep things running smoothly even when the day gets chaotic. Your presence makes the team stronger, the store sharper, and the customer experience unforgettable.

Our Retail Philosophy

We’re not here to push products — we’re here to build relationships.

At Ana Tomy, every customer interaction is a chance to connect with someone’s story. That means listening before selling, guiding with care, and crafting each product like it matters — because it does.

We believe the best retail associates are part storyteller, part problem-solver, and always a team player. You’re not on autopilot. You’re present, responsive, and thoughtful — even during the rush.

Our Leadership Philosophy

To us, leadership isn’t about titles — it’s about how you show up. We believe leadership means taking ownership, making thoughtful decisions, and lifting others as you grow.

Great leaders don’t create followers — they create more leaders. That’s how we build momentum, challenge the status quo, and stay true to our purpose.

Whether you’re leading a team or just starting out, you set the tone through your actions. You lead by being accountable, by putting the mission before ego, and by showing up — especially on the hard days.

Here, leadership is everyone’s responsibility. And when we each lead with intention, we build a company we’re proud to be part of.

If you’re here — you’re already part of something bigger. How will you lead?

What You’ll Do

• Greet and connect with every customer — not by script, but by instinct and intention
• Educate with care — guide people through our customisation journey with clarity, curiosity, and warmth
• Assemble personalised products with speed, accuracy, and quality craftsmanship
• Handle fulfilment — manage store pickups, liaise on refunds or exchanges, and ensure timely delivery
• Work cross-functionally — coordinate with our e-commerce, production, marketing, and design teams to keep operations and launches seamless
• Manage the store environment — track and restock inventory, support visual merchandising, and maintain a clean, inspiring space
• Suggest improvements — to streamline operations, boost efficiency, and reduce error rates
• Keep things moving — capture and organise internal data, meet deadlines, and flag issues before they escalate
• Adapt fast — shift gears between priorities, take feedback with humility, and problem-solve with your team
• Be reliable — show up on time, take initiative, and support others even on the busiest or messiest days
• Support pop-ups or special events when needed — representing Ana Tomy with professionalism and warmth
• Support e-commerce/production tasks — assembling or packing high volume items during peak times or new launches
• Coach junior teammates or cross-department members — especially during downtime or busy periods

Who We’re Looking For

You’ll Thrive If You:

• Have 1–3+ years of retail or service experience (bonus if from creative, lifestyle, or boutique brands like ours)
• Communicate with clearly, warmly, and confidently
• Are energised by personal interaction and love helping people feel seen
• Notice the small stuff — and act on it
• Can adapt quickly and switch gears when needed
• Are grounded, curious, and hungry to grow — not just clock in
• Can work independently, but love collaborating to solve problems
• See feedback as fuel, not friction
• Stay grounded, humble, and take the work seriously — not yourself
• Cares deeply about how you do things, and why it matters.
• Want to grow with a team, not just stand out in it

Bare Minimum:

• Are available at least 5 days a week, including weekends and public holidays, in rotating shifts
• Are fluent in English, both spoken and written
• Minimum SPM/IGCSE or Diploma (retail management/hospitality or communications certification is a bonus)

Good-to-Have:

• Bilingual (Malay, Mandarin, Tamil, or others)
• Passion for stationery, design, or customisation
• Experience in high-touch customer service or boutique/lifestyle retail
• Coach others patiently and confidently, even without a leadership title

We work fast, adapt often, and care a lot. If you’re someone who thrives in a thoughtful, ever-evolving team — we’d love to meet you.

This Role Might Not Be For You If:

• You prefer fixed roles and SOPs over experimentation and feedback
• You’re easily overwhelmed by shifting priorities or cross-functional collaboration
• You struggle with ambiguity or fast change
• You’re uncomfortable working independently or coaching others
• You need constant supervision to stay on task

But You’ll Love This Role If:

• You love making someone’s day — and believe small moments matter
• You love being the person people can count on when it matters most
• You’re hungry to grow, not afraid to try, and open to being wrong
• You take pride in your consistency and attention to detail
• You see every problem as a design challenge
• You want to help build something with heart, with people who care
• You thrive in fast-paced environments — but keep things calm and clear

Perks & Benefits

• Competitive retail pay + overtime
• EPF, SOCSO & EIS
• Private medical coverage
• Generous team discount
• Complimentary annual product
• Enrichment development programs
• Paid parental leave
• Additional paid leaves like birthday and women wellness leave
• Small team, real voice, fast growth

If you’re still reading

You should click “Apply” and tell us who you are, what makes you tick, and why Ana Tomy feels like your kind of place.

Skills