Job Description

Full-time | Hybrid | Bandar Menjalara, Kepong, Kuala Lumpur

Reports to: Brand & Marketing Lead
Department: Marketing

Turn professional health knowledge into clear, credible content that helps customers make informed choices. We are looking for a Health Content Advisor who is comfortable on camera, careful with evidence and warm when answering questions.

Reporting to the Brand & Marketing Lead, you will bring knowledge in nutrition, Traditional Chinese Medicine or a related health discipline to scripts, videos, articles, FAQs and live sessions. Your focus is content, product education and first-pass accuracy review, with customer questions handled within the limits of approved product information.

What you’ll do

• Create accessible video scripts, captions, articles and FAQs that explain health concepts accurately and connect them responsibly to relevant product information.
• Present educational videos and live sessions, and represent the brands at roadshows and events with a natural, approachable communication style.
• Build and maintain a product knowledge base covering ingredients, usage, suitability and the limits of available information.
• Review health-related content and claims from the marketing team and KOLs, checking evidence and flagging exaggeration, ambiguity or unsupported statements.
• Keep content consistent with registered product information and approved claims. Apply the group’s content standards against presenting products as treating, curing or preventing disease, and escalate uncertain claims for the appropriate review.
• Train Marketing, Customer Service and Sales & Retention colleagues on product knowledge and how to answer common questions accurately.
• Handle escalated customer health questions within the limits of product information, recognise when an individual needs clinical advice and refer them to an appropriate healthcare professional.
• Track relevant research and trends, interpret the evidence and brief the team on useful findings and claims that need caution.
• Work with the KOL & Community Specialist on creator briefs and community questions, and with Creative on video production.
• Where AI is used for research or drafting, verify the underlying sources and every health-related statement before the content is shared.

Why this role

You will help shape the quality of health information across our brands, from public-facing content to the knowledge used by customer-facing teams. This role suits someone who values clear communication and professional credibility equally.

About Atomic Group

Atomic Group is a Malaysian health and beauty group building consumer brands across supplements, skincare and medical devices. Our portfolio includes KINGWELL, NATTOME, HEARTIO, THE PERFECT DERMA, HOOHOO and HONG JUE TANG. We reach customers through e-commerce, social commerce, pharmacies and retail, and work as a lean team that uses data and AI in daily operations.

Job Requirements

What we’re looking for

• A degree in Nutrition, Dietetics, Food Science, Traditional Chinese Medicine or a related health discipline.
• At least 1 year of experience in health communication, clinical practice, pharmacy, or health and wellness content.
• Comfort presenting on camera and speaking to groups, with the ability to explain complex ideas in straightforward language.
• Fluent Mandarin and English; Bahasa Malaysia is an advantage.
• Ability to read and interpret scientific studies, assess the strength of evidence and distinguish credible information from hype.
• Careful judgment about product claims, professional boundaries and when to refer a customer for individual medical advice.
• Relevant Malaysian professional registration where required for the duties undertaken; please state your qualification and registration status in your application.
• Attention to detail, willingness to double-check health information and patience with customer questions.

It would be an advantage if you have

• Experience creating short-form educational videos for social platforms.
• Knowledge of Malaysian health-product advertising rules and approvals, including the Medicines (Advertisement and Sale) Act 1956 and KKLIU.
• Knowledge or experience in digestive, cardiovascular, respiratory or skin health.
• Experience with roadshows, talks or public speaking.
• Regular use of AI tools for research and drafting, combined with independent source checking.

Skills