The working nature requires better performance with flexibility. At least, you can skip the jam commuting hours.

Flexible Working Hours

We believe in 1% improvement daily than a sudden flash in the pan. If you're willing to learn, you'll definitely progress steadily here!

Consistency > Intensity

We believe in being 'lean and mean' and you may actually see how technology really evolves in the way we do things here. 

Tech Based

As not many company will preach about this - every day we work we strive to be more humane! Tough to explain, speak to us and you'll understand!

Being Humane

We're merit based performance company and provide direct incentivisation - rather than waiting  for a year end! 

Merit Based

As technical as we do things - you don't have to be experienced to join, no one will ever be experienced since what we do here is very very different

Doesn't need Prior Knowledge

BAE Capital Sdn. Bhd.

We are <ins>‘that’</ins> friend of yours, <ins>the expert</ins> and the person you can count on anything and everything about the diamond and fine jewellery industry and we’re taking you on our journey with us.
 BAEMONT was built with a simple brainchild: to transform the traditional shopping of jewellery at brick-and-mortar to online mode of retailing, the matchmaker of science and art in diamond jewellers and designers, the promoter of modern business networks and partnerships and more importantly, the focal of an ultimate great buying experience for you – the Customer. 
Partnering alongside fellow international technology enabled diamond companies who think alike, our conflict-free diamonds are ethically sourced directly from diamond companies around the world and 100% authenticated and certified by world-renowned grading entity – Gemological Institute of America (GIA). As avid believers of radical transparency, we ensure that we would be able to offer you the most affordable and unbeatable value piece of jewellery. The diamonds listed on our online platform are real-time inventory with live pricing, bringing every diamond “fresh from the oven”, anywhere in the world. 
All of our jewellery is handcrafted by skilled craftsmen with at least 30 years of experience and are obsessive with attention to details. Our “Designed By You, Made by Us” bespoke jewellery service allows you to bring your imagination of your desired jewellery to life and ensuring that the particular piece of jewellery, be it an engagement ring or wedding band or fine jewellery, is a treasure which would last a lifetime.
Just like you, we believe the power of choice comes from your own hands hence with every ounce of our effort, we would want our online platform to be catering to your every needs. And if you may, a little investment of your time to comment, advise or “rant” to us, would definitely help us to serve you better as we share the same end goals in mind –to heighten the level of ‘worth’ for what you’re paying for.

Think Diamond, Think BAEMONT

Think Customize, Think BAEMONT

<h4>About BAEMONT</h4>
At BAEMONT, we don’t just sell jewelry—we build trust through education, craftsmanship, and honest conversation. As a direct-to-consumer fine jewelry house, we specialize in customized diamond pieces crafted to match our clients’ vision, values, and budgets. With growing showrooms in Kuala Lumpur, Penang, and Singapore, we’re expanding our online-first customer service team to deliver exceptional experiences—even before customers step into a store.

<h4>What You'll Do</h4>
As an Online Customer Service Representative at BAEMONT, your mission is to guide, educate, and assist customers through their diamond journey—all through chat, email, and messaging platforms. You’ll be trained with the same deep product knowledge as our sales consultants, enabling you to:
<h5>💬 Presales Support</h5>
<ul>
<li>Answer product, customization, and diamond-related queries clearly and confidently. &nbsp;</li>
<li>Share past works, designs, and specifications based on customer needs. &nbsp;</li>
<li>Guide customers to book appointments at showrooms (KL, Penang, Singapore) if they wish to continue in person. &nbsp;</li>
</ul>
<h5>💎 Sales Support</h5>
<ul>
<li>Engage customers ready to transact online by helping them understand specs, budgets, and availability. &nbsp;</li>
<li>Assist them in placing orders or directing them to the right consultant if needed. &nbsp;</li>
<li>Keep communication smooth across platforms (e.g., WhatsApp, email, website chat). &nbsp;</li>
</ul>
<h5>🔧 After-Sales Support</h5>
<ul>
<li>Respond to requests related to resizing, servicing, polishing, and follow-ups. &nbsp;</li>
<li>Step in when sales consultants are unavailable and help relay customer needs internally. &nbsp;</li>
<li>Track recurring clients and assist with maintaining strong long-term engagement. &nbsp;</li>
</ul>
<h4>Why Work with BAEMONT</h4>
<ul>
<li>Be part of a forward-thinking jewelry house where education and trust come first. &nbsp;</li>
<li>Get trained in technical diamond knowledge and customer psychology. &nbsp;</li>
<li>Enjoy flexible, remote work with real career growth in a premium industry. &nbsp;</li>
<li>Join a brand that values craftsmanship, clarity, and connection—not pressure sales. </li>
</ul>

This job is an Online Customer Service Representative at BAEMONT, helping customers with questions about custom jewelry. You might like this job because it offers flexible remote work, training in diamonds, and focuses on building trust, not pressure.

Marketing Communications

Sales Prospecting

Customer Relationship Management

Customer Service

Greeting Customers

Customer Inquiries

Customer Complaint Resolution

Customer Engagement

Customer Retention

Customer Relationship Building

About BAEMONT
At BAEMONT, we don’t just sell jewelry—we build trust through education, craftsmanship, and honest conversation. As a direct-to-consumer fine jewelry house, we specialize in customized diamond pieces crafted to match our clients’ vision, values, and budgets. With growing showrooms in Kuala Lumpur, Penang, and Singapore, we’re expanding our online-first customer service team to deliver exceptional experiences—even before customers step into a store.

What You'll Do
As an Online C...

Online Customer Service Representative

BAE Capital Sdn. Bhd.

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