All employees get an annual medical benefit for their health.

Medical Benefits

All staff receives lengthy leave entitlement to enjoy their leave.

Lengthy Leave Entitlement

Every year, employees receive an annual salary increment to reward them for their hard work.

Annual Salary Increment

Bank Islam Malaysia Berhad

At Bank Islam, we are driven by our purpose to create opportunities and make lives better for everyone. We do this by offering end-to-end financial solutions that fulfil the diverse needs of our customers, as well as providing the platform for our stakeholders, including our people, investors and communities, to prosper.
Source: <a href="https://www.bankislam.com/corporate-info/about-us/who-we-are/" target="_self">bankislam.com</a>

Who We Are.

As the leading and pioneering Islamic bank in Malaysia, we are bringing a unique perspective to the financial landscape, with a commitment to nurture responsible growth and progress. Using our capability, expertise and experience, we help those we serve to achieve success and ultimately, build a sustainable future for all living beings on this planet.
Source: <a href="https://www.bankislam.com/corporate-info/about-us/who-we-are/" target="_self">bankislam.com</a>

Our Values.

Job Description:&nbsp; Primary Functions: Managing a lean team of Centralised Digital Onboarding Specialists / Associate on day-to-day digital customer onboarding operations. Provide leadership, development, and coaching of the team. Manage resource planning while ensuring the team’s performance remains optimum. Ensure effective and consistent communication throughout the team, and encourage feedback to improve operational effectiveness and efficiency. Building and maintaining effective internal and external stakeholder relationships. Proactive in highlighting operational risks and areas for improvement. Ensures service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality &amp; service delivery. &nbsp; Duties and Responsibilities Embed a performance culture, framework, and review processes to achieve service levels and improvements against set targets. Keep up to date with any industry changes affecting in managing digital onboarding and sharing with the team. Manage fair and consistent application of performance management and disciplinary measures where necessary. Ensure training and development plans are maintained for all team members with in-depth maintenance of skill matrices. Facilitate and manage all internal, external, and the Bank’s regulatory reporting Manage and ensure all Standard Operating Procedures, policies, and guidelines are updated and undergo continuous improvement. &nbsp; Ad-hoc activities and others Assist and facilitate in various ad-hoc projects e.g. User acceptance tests, process automation, requirements gathering, preparation of the department’s overall business operation plans Any other duties/assignments as and when directed by the superior as per business requirements from time to time. &nbsp; Qualification Degree in Business, Computer Science, IT &nbsp; Years of Experience Minimum 3 years’ experience in a sizable organization operating in eKYC or product onboarding. Customer Care. Preferably from banking industry Branch Operations, contact centre, retail/lifestyle, BPO (finance/IT service management) &nbsp; Specific Skills / Knowledge and Certification Required Certification in Lean Six Sigma (minimum Yellow/Green Belt) is desirable, but not mandatory. Proven experience in managing a team, with a minimum team size of 4-5 subordinates. Hands-on experience in preparing monthly, quarterly, and annual updates on the department’s plans and performance for Management reviews. Well trained in service management, workforce planning and performance monitoring. Sound knowledge in Microsoft Office: Word, Excel, Powerpoint and Sharepoint management. Demonstrates good leadership, written and oral communication with strong coaching skills and a positive attitude. Extensive knowledge of various technologies in Customer Care would be a great advantage. Adaptable in a fast-paced environment, organized, and possesses keen eye to details. Have experience in dealing and working with senior business heads and managers. Thorough knowledge and experience with a confident disposition.

This job is a Deputy Manager leading a team to streamline digital onboarding for customers. You might like this job because it offers the chance to develop your leadership skills and work closely with a dynamic, tech-savvy team.

Job Description:    Primary Functions:
 Managing a lean team of Centralised Digital Onboarding Specialists / Associate on day-to-day digital customer onboarding operations.
 Provide leadership, development, and coaching of the team.
 Manage resource planning while ensuring the team’s performance remains optimum.
 Ensure effective and consistent communication throughout the team, and encourage feedback to improve operational effectiveness and efficiency.
 Building and maintaining eff...

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