No charges for parking around our compound

Free Parking

Health Benefits

Company Trip

Birthday leave

BilaBila Retail Sdn Bhd

We are one of the fastest convenience chains that is positioned in between convenience stores and grocery stores, hence, known as a ‘convenience grocer’.
Our goal is to provide convenience to communities by making groceries and artisanal products more easily accessible. We are also known for supporting homegrown &amp; local Malaysian brands by being a gateway for small businesses to enter the retail space.
Additionally, we specially curate our product offerings in every store to ensure that it caters to the demographics of the store location.

About us

To be Malaysia’s most valued convenience grocer for the communities around us – always nearby, always reliable, always inspiring.
BilaBila

Our Vision

Key Responsibilities
Sales &amp; Store Performance
<ul>
<li>Drive sales by ensuring good customer service and strong in-store execution</li>
<li>Ensure stores follow company standards for cleanliness, display, pricing, and promotions</li>
<li>Observe how store execution affects sales and take action to improve results</li>
</ul>
Store Operations
<ul>
<li>Oversee daily operations of around 20 outlets with support from FMs and Outlet Supervisors</li>
<li>Visit stores regularly to check standards, service, and operations</li>
<li>Conduct spot checks when needed, including at night, weekends, or public holidays</li>
</ul>
Inventory &amp; Stock Management
<ul>
<li>Ensure stores maintain optimal stock levels to support sales</li>
<li>Improve stock accuracy through proper inventory management</li>
<li>Reduce shrinkage through discipline, controls, and follow-up</li>
<li>Work with store teams and suppliers to improve replenishment and stock handling</li>
</ul>
People Management
<ul>
<li>Lead, guide, and motivate a large field team to work towards the same goals</li>
<li>Support staff performance, development, and discipline</li>
</ul>
Customer service
<ul>
<li>Ensure a good customer experience in all outlets</li>
<li>Address recurring service issues and customer complaints</li>
</ul>
Cross-Functional &amp; External Coordination
<ul>
<li>Work closely with internal teams such as Retail Ops, Supply Chain, Finance, HR, and IT</li>
<li>Build and maintain good working relationships with landlords and suppliers</li>
<li>Coordinate with relevant parties to resolve outlet issues quickly</li>
</ul>
Operations &amp; Compliance
<ul>
<li>Ensure outlets follow SOPs, licensing rules, and company policies</li>
<li>Support staff cost control and operational discipline</li>
</ul>

This job is for an Area Manager in Penang &amp; Ipoh. You would oversee around 20 stores, ensure great customer service, boost sales, and manage staff. You might like this job because it blends leadership with hands-on operations!

Leadership

Operations

Retail Operations

Key Responsibilities
Sales and Store Performance



-Drive sales by ensuring good customer service and strong in-store execution


-Ensure stores follow company standards for cleanliness, display, pricing, and promotions


-Observe how store execution affects sales and take action to improve results

Store Operations



-Oversee daily operations of around 20 outlets with support from FMs and Outlet Supervisors


-Visit stores regularly to check standards, service, and operations

...

Area Manager (Penang & Ipoh)

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Company Profile

BilaBila Retail Sdn Bhd