Job Description

Key Responsibilities

Sales & Store Performance

• Drive sales by ensuring good customer service and strong in-store execution
• Ensure stores follow company standards for cleanliness, display, pricing, and promotions
• Observe how store execution affects sales and take action to improve results

Store Operations

• Oversee daily operations of around 20 outlets with support from FMs and Outlet Supervisors
• Visit stores regularly to check standards, service, and operations
• Conduct spot checks when needed, including at night, weekends, or public holidays

Inventory & Stock Management

• Ensure stores maintain optimal stock levels to support sales
• Improve stock accuracy through proper inventory management
• Reduce shrinkage through discipline, controls, and follow-up
• Work with store teams and suppliers to improve replenishment and stock handling

People Management

• Lead, guide, and motivate a large field team to work towards the same goals
• Support staff performance, development, and discipline

Customer service

• Ensure a good customer experience in all outlets
• Address recurring service issues and customer complaints

Cross-Functional & External Coordination

• Work closely with internal teams such as Retail Ops, Supply Chain, Finance, HR, and IT
• Build and maintain good working relationships with landlords and suppliers
• Coordinate with relevant parties to resolve outlet issues quickly

Operations & Compliance

• Ensure outlets follow SOPs, licensing rules, and company policies
• Support staff cost control and operational discipline

Job Requirements

• At least 3–5 years of retail experience, preferably in convenience stores or multi-outlet retail
• Experience managing multiple outlets
• Strong interest in sales, stock control, and store performance
• Good people management and communication skills
• Willing to work flexible hours when needed
• Must have own transport and a valid driving licence
• Able to travel regularly between outlets

Skills