Job Description

1· Provide technical expertise on SOLIDWORKS, SolidCAM, and a variety of add-in and integration solutions to assist clients in transitioning to Smart Manufacturing.

2· Conduct product demonstrations and training sessions for customers to ensure effective utilization of software solutions.

3· Collaborate with the sales team to understand customer needs and provide technical solutions that align with business objectives.

4· Support customers through the entire lifecycle, from initial product installation and configuration to troubleshooting and post-sales assistance.

5· Develop and maintain strong relationships with clients to enhance customer satisfaction and drive ongoing business.

6· Stay up to date with the latest trends and technologies in manufacturing and Smart Manufacturing.

7· Assist in developing and delivering customized solutions to meet specific customer requirements.

8· Troubleshoot and resolve technical issues, providing solutions in a timely and professional manner.

9· Document and share knowledge to improve internal processes and customer support.

Job Requirements

1. At least 3 years of experience with SOLIDWORKS, SolidCAM, and other add-in or integration solutions.
2. Bachelor’s degree in Engineering (Mechanical), Manufacturing, or a related field
3. Strong knowledge of manufacturing processes and technologies.
4. Understanding of Smart Manufacturing concepts and how to integrate digital solutions into traditional manufacturing environments.
5. Excellent problem-solving, communication, and interpersonal skills.
6. Ability to work effectively with cross-functional teams and customers.
7. Ability to travel to customer sites as needed.
8. Able to speak fluent in Mandarin & English

Skills