General Overview

Functional Area:  Information Technology (ITM)
Career Stream:  IT Infrastructure (INFR)
Role:  Specialist (SPE)
Job Title: Specialist, IT Infrastructure    
Job Code:  SPE-ITM-INFR
Job Level:  Level 08    
Direct/Indirect Indicator:  Indirect

Summary

The Specialist, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and upkeeping the operating environments; responding to incidents & problems, planning for growth, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Provide technical support and perform maintenance

• Perform service monitoring and reporting, with a focus on risk management and compliance

• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more

• Perform the acquisition, provisioning and decommissioning of related equipment, software and services

• Lead projects and change management initiatives

Knowledge/Skills/Competencies

• Strong customer service orientation

• Strong analytical, troubleshooting and problem solving skills.

• Good communication (both oral and written) and documentation skills.

• Leadership and teamwork skills. 

• Ability to plan projects and tasks.

• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.

• Fundamental knowledge of networking concepts

• Strong knowledge of infrastructure service management & diagnostic tools and processes

• Strong knowledge of end-point security management tools and processes

Physical Demands

• Duties of this position are performed in a normal office environment.

• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

• 4 to 6 years of relevant experience.in a similar role or industry.

Typical Education

• Bachelor's Degree or consideration of an equivalent combination of education and experience.

• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.