Summary

This position is for a product quality engineer.  As product quality engineer for backend, one will review customer reported failure, manage and improve field RMA test plan and RMA report, involved in the customer quality case investigation. Although the position is primarily a quality management based, the candidate must interface with product testing team, QA team, PMO team, GDS engineering team and customer facing team.

Candidate must have strong knowledge in quality management, technology background on switch, storage and server product testing. (LI-CT1)

Detailed Description

• Review and manage the RMA tracker to make sure data integrity and completeness to support deeper data analysis
• Monitor the RMA failure analysis activities and identify gaps , provide the improvement for RMA failure analysis process and results
• Build and maintain the know-issue list for quality data analysis
• RMA failure analysis results review and provide the feedback to function teams including design, manufacturing and SCM
• Work with manufacturing QA team on quality cases investigation, provide guideline on failure analysis and impact assessment to make due diligence work be completed prior to case closing or escalating
• Work with DQM team to coordinate the engineering team failure analysis for major customer quality cases
• Provide the RMA testing improvement plan to support the NDF and others non-root-caused reduction initiatives
• Support key accounts customer report review to improve customer experience

Knowledge/Skills/Competencies

• Experience with relevant product quality management:
  • Deep understanding on product lifecycle
  • Familiar with customer RMA process and workflow
  • Familiar with quality management tools including but not limited to Pareto, 5 Whys, Fault tree analysis, Scatter diagram, 8D report and checklist, Fishbone diagram
  • Experience on failure analysis principle and methodology
• Proficient with a variety of computer software applications including Microsoft Excel, Word and PowerPoint
• Strong ability to work under time constraints, to multitask, and solve problems
• Strong organizational and planning skills
• Strong attention to detail
• Strong ability to work well in a group atmosphere, and comply with high quality standards.

Physical Demands

Typical Experience

• Strong ability to shift from one task to another to address changing priorities.
• Minimum of 3 years in similar position
• Experience working with Asian based design and production teams is desired.
• 3 year experience as a people driven functional manager is desired.
• Prior participation in quality management is desired
• Product testing related experience is desired

The successful candidate will be a self-motivated individual capable of working with a minimum of supervision in a dynamic team environment.  Good interpersonal skills: be able to communicate effectively with members of other teams, departments and clients; as a high degree of liaison is needed.

Typical Education

BS in Electrical Engineering required

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.