We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Be Well, Take Time Off

Provides programs and services for your physical and mental well-being

Live Well, Stay Healthy

Paid Parental Leave Policy to include Citi employees around the world.

Paid Parental Leave

We empower our employees to manage their financial well-being and help them plan for the future.

Save Well, For Now and Your Future

Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Support Your Community

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Keep Learning

Citi

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients in ways that other banks simply cannot.

Source: <a href="https://www.citigroup.com/global/about-us" target="_self">Citi Website</a>

Who We Are

Innovation
Continuously seeking innovative solutions to meet clients' evolving needs, thereby driving economic progress and growth. 
Collaboration
Fostering a culture of teamwork and inclusivity, recognizing that diverse perspectives enhance decision-making and client service.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life.&nbsp;

Source: <a href="https://careers.citigroup.com/why-citi/our-values.html#:~:text=We%20believe%20in%20doing%20what,bring%20our%20mission%20to%20life." target="_self">Citi Website</a>

Our Values

At Citi, we get to connect millions of people across hundreds of cities and countries every day.&nbsp; And we've been doing it for more than 200 years.&nbsp; We do this through our unparalleled global network.&nbsp; We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.Shape your Career with CitiCiti’s Securities Services(SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.We’re currently looking for a high caliber professional to join our team as AVP, Client Services Manager (Custody) - Hybrid (Internal Job Title: Customer Service Sr Analyst - C12) based in Kuala Lumpur, Malaysia.&nbsp; Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.&nbsp; For instance:<ul><li>Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.</li><li>Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.</li><li>We have a variety of programs that help employees balance their work and life.</li></ul>In this role, you’re expected to:The Client Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with&nbsp; Client Delivery&nbsp;department. The overall objective of this role is to address external customer issues and provide ongoing customer service support pertaining to Custody and Transaction Management perspectives (covering Pre-Settlements, Settlements, Cash, and Forex). Responsibilities:·Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards·Provide coaching and support to team and serve a point of contact for escalations·Develop and maintain client portfolio through regular calls and face to face interaction, as needed·Inform clients about problems (system failures, market issues) and provide regular resolution updates·Advise on and advocate the implementation of process improvement and reengineering to improve client experience·Maintain knowledge of new market and regulatory requirements affecting client portfolio/base·Escalate customer feedback, processing delays and errors appropriately·Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary·Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment·Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives·Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.As a successful candidate, you’d ideally have the following skills and exposure:Qualifications:·5-8 years of Client Service/Custody experience·Relevant Transaction Management experience (business/financial environment) preferred·Demonstrated project management and organizational skills to prioritize multiple tasks·Proven self-reliance and accountability and ability to manage risk·Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders·Proven investigative and analytical skills·Consistently deliver high-quality customer service with focus on building client relationships and achieving quality resultsEducation:·Bachelor's degree/University degree or equivalent experienceWorking at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career,&nbsp;apply for this role at Citi todayhttps://jobs.citi.com/dei------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Institutional Customer Service------------------------------------------------------Time Type:------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a target="_blank" href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm">Accessibility at Citi</a>.View the "<a target="_blank" href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf">EEO is the Law</a>" poster. View the <a target="_blank" href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf">EEO is the Law Supplement</a>.View the <a target="_blank" href="http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf">EEO Policy Statement</a>.View the <a target="_blank" href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf">Pay Transparency Posting</a>

This job is as an AVP, Client Services Manager at Citi, where you&#x27;ll support high-profile clients in managing custody services. You might like this job because it offers a hybrid work model and resources for your health and career growth!

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.Shape your Career with CitiCiti’s Securities Services(SS) sup...

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