We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Be Well, Take Time Off

Provides programs and services for your physical and mental well-being

Live Well, Stay Healthy

Paid Parental Leave Policy to include Citi employees around the world.

Paid Parental Leave

We empower our employees to manage their financial well-being and help them plan for the future.

Save Well, For Now and Your Future

Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Support Your Community

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

Keep Learning

Citi

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. Citi is a bank that’s uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients in ways that other banks simply cannot.

Source: <a href="https://www.citigroup.com/global/about-us" target="_self">Citi Website</a>

Who We Are

Innovation
Continuously seeking innovative solutions to meet clients' evolving needs, thereby driving economic progress and growth. 
Collaboration
Fostering a culture of teamwork and inclusivity, recognizing that diverse perspectives enhance decision-making and client service.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We have set expectations for how we must act to bring our mission to life.&nbsp;

Source: <a href="https://careers.citigroup.com/why-citi/our-values.html#:~:text=We%20believe%20in%20doing%20what,bring%20our%20mission%20to%20life." target="_self">Citi Website</a>

Our Values

At Citi, we get to connect millions of people across hundreds of cities and countries every day.&nbsp;And we've been doing it for more than 200 years.&nbsp;We do this through our unparalleled global network.&nbsp;We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.<div><div><div><div>Shape your Career with CitiWe’re currently looking for a high caliber professional to join our team as Client Onboard Analyst 1 (Internal Job Title: Client Onboard Analyst 1 - C09) based in Kuala Lumpur.&nbsp;Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:<ul><li>Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.</li><li>Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.</li><li>We have a variety of programs that help employees balance their work and life.</li></ul>In this role, you’re expected to: </div></div></div></div><ul><li>Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.</li><li>Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.</li><li>Provides response to client and internal inquiries.</li><li>Prepares documentation for archiving .</li><li>Applies appropriate bank’s regulations while processing the requests.</li><li>Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.</li><li>Documents operation procedure updates.</li><li>Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).</li><li>Verification and authorization of data entered in the systems.</li><li>Ensures all queries are dealt with in an efficient and timely manner.</li><li>Escalates urgent / risk issues through the appropriate escalation channels.</li><li>Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.</li><li>Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.</li><li>Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.</li><li>Assists in the implementation of validated process improvements.</li><li>Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.</li><li>Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.</li><li>Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.</li><li>Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>As a successful candidate, you’d ideally have the following skills and exposure:<ul><li>Previous experience in financial services preferred.</li><li>Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.</li><li>Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and</li><li>Bachelor’s/University degree or equivalent experience</li></ul>Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career,&nbsp;apply for this role at Citi today<a href="https://jobs.citi.com/dei" target="_blank">https://jobs.citi.com/dei</a>The Client Onboard Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.------------------------------------------------------Job Family Group: Customer Service------------------------------------------------------Job Family:Institutional Client Onboarding------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href="https://www.citigroup.com/citi/accessibility/application-accessibility.htm" target="_blank">Accessibility at Citi</a>. View Citi’s <a href="https://www.citigroup.com/global/eeo-aa-policy" target="_blank">EEO Policy Statement</a> and the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Know Your Rights</a> poster.

This job is a Client Onboard Analyst 1 at Citi in Kuala Lumpur. You might like this job because you will help set up and manage client accounts and enjoy benefits like wellness programs and career development resources.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.Shape your Career with CitiWe’re currently looking for a high c...

Client Onboard Analyst 1

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