Job Description

Role: Content moderator – Vietnamese language Location: KL, Malaysia Summary: As a Content Review Associate on the world's most loved video-sharing website, you will provide dynamic service and support in relation to the productivity and compliance requirements of our clients. Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients. Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety. Social media regulation, online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective team members. Responsibilities: Understand and remain up to date with client’s policies and guidelines. Review user reports regarding website content. Analyse and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner. Make well-balanced decisions and help resolve inquiries according to defined policies and procedures. Serve as an advocate for the user community. Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content. Review the reported content within agreed turnaround times and standards of quality. Recognize trends and patterns and escalate issues outside policy. Fulfil base productivity and quality requirements of the client. Respond to user inquiries with high quality, speed, empathy, and accuracy. Gather, analyse, and utilize relevant data to develop ways to improve overall user experience. Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community. Identify inefficiencies in workflows and suggest solutions. Review of sensitive content sometimes involving graphic or disturbing subject matter. Professional Skills Requirements Well-developed logic-based decision making and ability to triage and escalate borderline cases Excellent communication (verbal and written), facilitation, and interpersonal skills Passion for corporate mission and ensuring a world class user support experience Quick learner and adaptable to learn new processes, concepts, and skills Excellent organizational and time management skills Results-oriented, self-directed, and inquisitive Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard A reliable, proactive approach to entrusted tasks Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment Passion for social media. Conversant with channels that provide on demand Video Neutral mindset to alternative video content that needs classification Must have some inclination/ viewpoint towards any/some of the following: o Social media regulation o Online free speech o Govt regulated Internet controls o Support for vulnerable sections of the society o EU policy making o Business process efficiency About Cognizant: Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. #LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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