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Contact Centre Agents (CCA)

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This job is for Contact Centre Agents who help customers over the phone with issues like water quality, leaks, or billing questions. You might like this job because it allows you to directly assist people and solve problems daily!

Undisclosed

Cyberjaya, Kuala Lumpur

Job Description

Handles incoming calls from customers. Their responsibilities are to assist the customer such as but not limited to inquiries, complaints, troubleshoot for no water, water pressure, water quality, meter faulty or meter leak, pipe leak, stopcock problems, and a high bill, resolve issues with payment, billing, and deposit refund, etc. and provide the solution. Any other relevant task that deemed required to ensure the best quality of service.


Job Requirements


Company Benefits

Paid Time Off

Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.

Retirement Savings Plan

Secure your future with employer-matched contributions to your retirement fund.

Professional Development Opportunities

Access to training programs, workshops, and courses to enhance your skills and advance your career.

Flexible Work Arrangements

Options for remote work, flexible hours, or compressed workweeks to support work-life balance.


Additional Info

Company Activity

Last active - 1 week ago


Company Profile

Commerce Access Sdn. Bhd. (Casb)-logo-image

Commerce Access Sdn. Bhd. (Casb)

At Commerce Access, we’re dedicated to elevating our clients to success by building strong brands and maintaining a competitive edge. Our passionate team, backed by experienced professionals, efficient processes, and cutting-edge technology, drives growth across diverse industries and fosters enduring client-customer relationships. As a premier Business Process Outsourcing (BPO) provider based in Petaling Jaya,...