Job Description

Job Summary

The General Manager is responsible for overseeing the overall restaurant operations, including sales performance, profitability (P&L), service quality, and team management. This role requires strong leadership, commercial thinking, and a focus on delivering consistent guest experience while ensuring smooth daily operations.

Key Responsibilities

Operations Management

• Oversee daily restaurant operations (front of house & back of house)
• Ensure all SOPs are consistently followed by staff
• Maintain high standards of food quality, service, and cleanliness
• Resolve operational issues efficiently and effectively

Sales & Business Performance

• Full responsibility for revenue growth and profitability (P&L ownership)
• Develop and execute strategies to increase daily and monthly sales
• Monitor key KPIs such as average spend, table turnover, and repeat customers
• Analyse sales reports and implement improvement plans

Team Management

• Lead, train, and develop restaurant team members
• Prepare staff scheduling (roster planning)
• Manage staff performance, discipline, and engagement
• Involved in recruitment and onboarding of new employees

Customer Experience

• Ensure exceptional guest experience at all times
• Handle customer complaints and feedback professionally
• Improve customer satisfaction and online review ratings
• Build strong relationships with regular customers

Cost Control & Inventory

• Control food cost, beverage cost, and overall operational expenses
• Monitor inventory, wastage, and purchasing activities
• Work closely with the kitchen team to manage cost efficiency

Compliance & Reporting

• Ensure compliance with hygiene, safety, and operational standards
• Prepare regular operational and performance reports for management
• Conduct internal audits to maintain operational consistency

Job Requirements

Requirements

• Minimum 5–8 years of experience in the F&B industry
• At least 2–3 years in a Manager or Senior Manager role
• Strong leadership and people management skills
• Solid understanding of P&L, cost control, and business operations
• Ability to work in a fast-paced environment
• Fluent in English and Bahasa Malaysia

Skills