Outpatient, Dental and medical insurance coverage.

Healthcare and Medical

Yearly bonuses based on how well the company and you perform.

Performance Bonus

Flexible work arrangements with a rotation between office and home.

Hybrid Work Arrangement

Enjoy an unlimited supply of snacks to recharge throughout the day.

Coffee, Tea and Snacks

LRT Access

CX One Sdn Bhd

CX One Sdn Bhd was founded by a group of professionals with over 10 years of experience in enterprise communications and contact centers industry, we focus on implementing and integrating the leading edged unified communications and customer experience technology for our clients to stay connected to their employees, vendors, and customers across any channels, anywhere to deliver superior customer experience.&nbsp;

Who We Are

Our Mission is to deliver solutions that create value for our customers at speed through innovation and integrating leading edge unified communications technology and customer experience solutions with people and business processes.
Our Vision
To be the #1 choice of customer experience technology’s system integration service provider.

Our Mission

We are looking for a skilled Business Analyst to join our team in supporting the delivery of contact center system integration projects. You will work closely with clients, solution architects, project managers, and technical teams to gather and analyze business requirements, define system functionalities, and ensure the successful deployment of customer engagement solutions such as IVR, CTI, CRM, and omnichannel platforms.&nbsp;

Key Responsibility
<ul>
<li>Collaborate with clients and internal stakeholders to gather, analyze, and document business and technical requirements. </li>
<li>Translate business needs into functional specifications, process flows, user stories, and wireframes. </li>
<li>Facilitate and participate in workshops, requirement review sessions, and solution design discussions. </li>
<li>Support the design and implementation of Contact Center solutions (e.g., Genesys, Talkdesk, Cisco, Avaya, etc.). </li>
<li>Define integration requirements between contact center platforms and third-party systems such as CRM, ticketing tools, knowledge bases, and chatbots. </li>
<li>Assist in creating test plans and support User Acceptance Testing (UAT) to ensure delivered solutions meet business expectations. </li>
<li>Track and manage changes in project scope, business requirements, and solution features. </li>
<li>Document SOPs, configuration guides, and training materials as needed. </li>
<li>Serve as a liaison between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.</li>
</ul>

This job is a fantastic opportunity for a Business Analyst eager to enhance contact center projects! You might like this job because you’ll work with clients and tech teams to create solutions that improve customer experiences using modern tools.

Business Analysis

Business Requirements

Functional Requirement

Quality Assurance

Presentations

Communication

Critical Thinking

Technical Writing

Contact Center Software

We are looking for a skilled Business Analyst to join our team in supporting the delivery of contact center system integration projects. You will work closely with clients, solution architects, project managers, and technical teams to gather and analyze business requirements, define system functionalities, and ensure the successful deployment of customer engagement solutions such as IVR, CTI, CRM, and omnichannel platforms. 

Key Responsibility



-Collaborate with clients and internal stak...

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Company Profile

CX One Sdn Bhd