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This job is all about helping customers with their banking questions over the phone, chat, or email. You might like this job because it allows you to build great relationships and share tips on useful banking products while working in a lively team!
Job Description
- Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
- Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
- Assist in educating our customers about products and alternative digital banking platforms;
- Broadening the customer base through the promotion of upselling and cross-selling banking products and services.
Job Requirements
- SPM, Diploma /Bachelor's Degree in equivalent course;
- Minimum 1 year of Customer Service experience is a must, experience in Banking Industry/Financial Services/Fin-Tech would be an extra advantage;
- Strong command of English in both verbal and written communication (COMPULSORY);
- Able to commit working on rotational shift to support international market;
- Strong phone contact handling skills and active listening.
Working Hours:
Shifts: Sunday-Thursday
Schedule: 5 working days with 2 days off (based on shifts)
Working Hours: 1.30pm-10.30pm
Daily Hours: 9 hours per day
Skills
Company Benefits
We Care For You!
Your health is important to us. Medical cards and medical claims are available to cover your health expenses.
KPI Incentives
Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.
Training and Development
We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.
Supplement Pay
We provide supplement pay such as overtime, performance bonus, and yearly bonus too!
Promotion
We offer promotion initiatives to people who are able to excel in their role and grow with Daythree!
Opportunities for everyone!
We welcome fresh graduates with diploma/degree to join us to start your career right with Daythree.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Company Profile
