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Client Success Representative - Banking (Mandarin Speaker)

Agensi Pekerjaan Right Recruit

RECRUITMENT firm

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AI-generated summary

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This job is about helping customers with their banking needs over the phone. You might like this job because you get to solve problems, interact with people, and ensure they leave satisfied while using your Mandarin skills!

RM 3500 - RM 4500

Kuala Lumpur

Job Description

  • Respond professionally to inbound calls
  • To analyse, create and resolve tickets (if applicable).
  • To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
  • Identified and escalated priority issues per client specifications.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Ensure high levels of customer satisfaction with individual call.

Job Requirements

  • Minimum posses with SPM / UEC / Diploma / Bachelor Degree and etc
  • Able to speak and write Good in English & Bahasa Malaysia
  • Able to speak Mandarin is preferable
  • With customer service experience from BPO / Call center with Inbound calls experience is preferable
  • Able start work immediately 

Skills

Verbal Communication Skills
Problem Solving
Active Listening
Empathy
Detail Oriented
Computer Literacy

Company Benefits

Transportation

#Nearby Public Transport #Nearby Eko Cheras & Cheras Leisure Mall #Taman Mutiara MRT Station

Working Culture

#Fun & Young Working Environment

Travel Opportunity

#Company Trip #Event & Gathering


Additional Info

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation


Company Profile

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Agensi Pekerjaan Right Recruit

WHO WE AREWe are your trusted recruitment partner based in Malaysia.  Our team specialized in serving clients from different sectors across Asia Pacific.If you’re looking for the right person to join your company as contract staff or permanent staff, we are always ready to support your business needs & plans.