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This job is about helping customers with their banking needs over the phone. You might like this job because you get to solve problems, interact with people, and ensure they leave satisfied while using your Mandarin skills!
RM 3500 - RM 4500
Job Description
- Respond professionally to inbound calls
- To analyse, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
- Identified and escalated priority issues per client specifications.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call.
Job Requirements
- Minimum posses with SPM / UEC / Diploma / Bachelor Degree and etc
- Able to speak and write Good in English & Bahasa Malaysia
- Able to speak Mandarin is preferable
- With customer service experience from BPO / Call center with Inbound calls experience is preferable
- Able start work immediately
Skills
Verbal Communication Skills
Problem Solving
Active Listening
Empathy
Detail Oriented
Computer Literacy
Company Benefits
Transportation
#Nearby Public Transport #Nearby Eko Cheras & Cheras Leisure Mall #Taman Mutiara MRT Station
Working Culture
#Fun & Young Working Environment
Travel Opportunity
#Company Trip #Event & Gathering
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
Agensi Pekerjaan Right Recruit
WHO WE AREWe are your trusted recruitment partner based in Malaysia. Our team specialized in serving clients from different sectors across Asia Pacific.If you’re looking for the right person to join your company as contract staff or permanent staff, we are always ready to support your business needs & plans.