Job Description

 Job Description

• Responding to customer inquiries through email, chat, and phone, offering solutions in a friendly and helpful manner
• Provide support on product-related inquiries, order status, returns, damages, and other customer issues
• Collaborating with internal teams and authorized partners to resolve issues swiftly and ensure customer satisfaction
• Offering personalized recommendations and guidance to customers to enhance their shopping experience
• Maintain a smooth workflow and handle distribution of orders to partners
• Any other duties may be deemed appropriate to this role that is assigned by supervisor

Job Requirements

Job Requirements

• Excellent communication skills and being able to think fast on your feet is a MUST
• Min. SPM graduate with experience in fast moving consumer environment (e-commerce customer support preferred)
• At least 1-2 year(s) of working experience in the related field is required for this position
• Well versed in English and Bahasa Malaysia (Candidates who can speaks in other languages will be added advantages)
• Able to work independently with minimum supervision
• Knowledge of Microsoft Office products (Excel, Word, etc) and Google web products (Sheets, Docs, etc.)
• Possess great personality with a CAN DO attitude
• Responsible, fast learner, interpersonal skills and a strong spirit of teamwork
• Good time/organizational management and critical thinking abilities
• Must be willing to work on weekend/public holiday (5 days a week rotational basis)
• Working hours : 9.00am - 6.00pm / 10.00am - 7.00pm

Skills