Job Description

Account Executive (Client Servicing)

You will have the opportunity to work with a variety of clients and support the delivery of impactful digital campaigns. In this role, you will play a key part in ensuring smooth communication, strong client relationships, and high-quality execution across projects. We’re looking for someone who is detail-oriented, proactive, and committed to delivering a great client experience.

Responsibilities:

• Support day-to-day client communications, ensuring timely responses and clear follow-ups 
• Assist in maintaining strong client relationships through regular check-ins and responsiveness 
• Work closely with internal teams (e.g. creative, digital marketing) to coordinate project deliverables 
• Help manage campaign timelines, ensuring tasks are tracked and delivered on schedule 
• Prepare and maintain documentation including contact reports, status reports, meeting notes, and briefs 
• Assist in monitoring project progress and flagging potential issues proactively 
• Support the team in resolving client concerns and ensuring smooth delivery of services 
• Participate in client meetings, taking notes and ensuring action items are followed through 
• Assist in post-campaign reporting and client satisfaction initiatives (e.g. surveys, feedback collection) 
• Ensure all deliverables meet quality standards and align with client expectations 
• Provide administrative support for client accounts as needed 
• Report to the Operations Lead on account progress and updates 

Job Requirements

 Requirements:

• Bachelor’s degree in any field (Business, Marketing, or related fields are an advantage) 
• Strong attention to detail and good organizational skills 
• Good analytical and problem-solving abilities 
• Effective communication and presentation skills 
• Able to manage multiple tasks in a fast-paced environment 
• A team player who can collaborate well across departments 
• Basic understanding of the digital marketing ecosystem (social media, media buys, etc.) 
• Proficient in English; additional languages are a plus 
• Willingness to learn, adapt, and take initiative 
• Able to work extended hours when required

Skills