Job Description
Description: Job summary:
The job scope for a role covering the overall SAP Warehouse Management System (WMS) and IT hardware support.
Job Responsibilities:
1. IT Hardware Support:
- Installing, configuring, and maintaining hardware used in the warehouse, such as barcode scanners, printers, handheld devices, and workstations.
- Ensuring the warehouse’s IT network is stable and secure, including managing wireless networks used by warehouse devices.
- Diagnosing and resolving hardware issues to minimize downtime in warehouse operations.
- Coordinating with vendors for repairs or replacements of faulty equipment.
- Planning and executing hardware upgrades or replacements to keep the warehouse IT infrastructure up to date.
- Keeping an inventory of all IT hardware, ensuring proper asset management, and maintaining records of warranties and maintenance schedules.
- Providing technical support to warehouse staff, raise ticket to central IT to resolve IT-related issues quickly to avoid disruptions in operations.
2. SAP Warehouse Management System (WMS) Support:
- Training warehouse staff on using the SAP WMS effectively.
- Providing ongoing support to users, troubleshooting issues, and ensuring smooth operation of the system.
- Implementing best practices to improve efficiency, reduce costs, and enhance productivity.
- UAT Coordination: Collaborate with end-users to execute UAT, ensuring they understand the test cases and the expected outcomes.
- User Support: Provide support to users during UAT, addressing any questions or issues they encounter
Job Requirements:
- At least 2 to 3 years of experience in similar industries, managing the responsibilities above or anything equivalent.
- Any prior experience in any logistics, supply chain or 3PL environment would be an added advantage.
- Fresh graduates with a minimum course completion CGPA of 3.0 are welcomed to apply as well.
- At least a bachelor’s degree in information technologies, Computer Science, Computer Engineering or any other related fields.
- Proven experience in enterprise resource planning (ERP) and warehouse management system (WMS), especially SAP WMS.
- Demonstrate expertise and good knowledge in supply chain management, warehousing, and distribution practices.
- Possess knowledge in project management.
- Proven experience in IT/system change management.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, Power Point).
- Demonstrate fluency in local language and ideally in English, both written and spoken.
