Job Description

Customer Engagement & Sales

• You will welcome international travellers, ask a few quick questions, and match products to their needs and travel restrictions.
• You will recommend and upsell wine and spirits, explain duty-free pricing, and close transactions with confidence.
• You will track your daily sales and KPIs, adjusting approaches to improve conversion and average spend.

Merchandising & Store Operations

• You will keep displays neat, stock levels full, and rotate products to maintain presentation and freshness.
• You will follow airport retail procedures for safety, cleanliness, and security at all times.

Brand & Product Development

• You will learn brand stories and tasting notes through company training and share clear information with customers.
• You will assist with on-floor brand promotions and sampling activities when required.
• You will record customer feedback and sales trends to help the team refine displays and offers
  

Job Requirements

Requirements

Qualifications & Experience

• Minimum SPM or equivalent qualification is required.
• Previous retail, hospitality, or customer-facing experience is preferred but not mandatory.
• Good command of English; additional languages are an advantage for serving international travellers.
• You must be able to work independently in a fast-paced airport retail environment.

Hard Skills & Knowledge

• Basic inventory tasks such as stock counts, replenishment, and merchandising.
• Willingness to learn product knowledge; professional wine and spirits training will be provided.
• Comfortable working toward sales targets and using simple sales reporting tools.

Soft Skills & Qualities

• Clear communicator with persuasive selling ability and good listening skills.
• Friendly, patient, and able to engage customers from diverse backgrounds.
• Reliable, punctual, and able to follow airport rules and team procedures.
• Available for 8-hour shifts, including weekends and public holidays, with flexible scheduling.

Compensation & Benefits

• Basic salary: RM2,600.
• Attractive commission scheme; average total earnings RM4,500 - RM5,500++.
• Travel and parking allowance.
• Professional training in wine and spirits provided.
• Exposure to international brands and a diverse customer base at KLIA.

Skills