Job Description

Are you a both driven & passionate to drive one of Malaysia's leading distributor of top French and Korean skincare brands with tremendous growth opportunities? If YES, come join our great team!

As part of our growing e-commerce team, you will be responsible to assist the e-commerce manager in maintaining our e-commerce stores, work closely with our e-commerce partners with the goal of developing our amazing beauty brands (which includes I'm From, Dear Klairs, Celimax, Fation, Mustela, etc) and growing our sales.

• Manage daily operations of our e-commerce stores including order processing, logistic and inventory matters;
• Ensure all e-commerce platforms (Shopee/Lazada/TikTok etc.) are operating smoothly and effectively, which includes sales promotions, campaigns, discounts, inventory replenishment, adherence to all platform metrics etc.; 
• Provide timely and effective customer service by addressing enquiries and resolving pending issues promptly to ensure customer satisfaction and maintaining chat response rate required by the platforms;
• Work with marketing to handle promotions and social media shoutouts across platforms;
• Perform other ad hoc duties as assigned and required by the management.

Job Requirements

This role is ideal for someone who is meticulous, enjoys challenges, and is looking to make a significant impact in a leading beauty distribution company. If you are ready to advance your career in a thriving and fast-paced environment, apply today to become a part of Fusion Cosmetics – where we bring extraordinary beauty to life! Job Requirements

• Diploma/Degree in any relevant field of studies;
• Working experience in the e-commerce industry of FMCG, beauty products preferred;
• Experience in customer service, e-commerce platforms (preferably Mall status stores) and operations;
• Strong work ethic, good attention to detail, organised multitasker, problem solver, committed to learning on the job, sales-oriented and passionate in e-commerce;
• Good comprehension of numbers and understanding data will be highly advantageous for the role;
• Proficient in written and spoken bilingual (both English and Bahasa Malaysia);
• Must be computer literate and competent in Microsoft Office;
• Able to work under minimum supervision & under pressure;
• Willing to work from home selected times at night and on weekends to maintain chat response rate with replacement leave given on a weekday;
• Able to start work immediately is a plus. 

Skills