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Fusion Cosmetics Sdn Bhd

Fusion Cosmetics is a true blue entrepreneurial success story. Our humble beginnings began in 2008 from a 250 service office with one point of sale, to become one of South East Asia's most established distributor of renowned skin and hair care brands through a distribution network of over 1000 point of sales that include Guardian, Watson's, Caring, Isetan, Parkson, Robinsons, Sa Sa, baby stores, leading hospitals and pharmacies in West and East Malaysia as well as official stores in Lazada and Shopee. 
We believe in delivering extraordinary experiences, and empowering women to embrace their beauty, and our relentless commitment to commitment to growth. And in the competitive world of beauty, we represent brands that believes in the same.&nbsp;

These brands include Phyto (www.phyto.com) - the world's leading brand for plant base scalp and hair care, Mustela (www.mustela.com), the world’s number one baby care brand from France – Bioderma (www.bioderma.com.my) – one of the top dermatological brand in France and famous for its make up remover, Sensibio H20, Lierac (www.lierac.com) - France leading cosmoceutical brand, and ReFa (www.refa.com)– the number one beauty device company from Japan. We have also established exclusive distributorship in the region for the top beauty brands from Korea including Celimax , I'm From, Dear Klairs, Wellage, Fation and Real Barrier. <a href="http://www.fusioncosmetics.com" target="_self">http://www.fusioncosmetics.com</a>

Fusion Cosmetics

Fusion Cosmetics is one of the fastest growing distributor of top dermo-cosmetics in Malaysia. We market some of the best beauty and hair care products from Korea, France and Japan.

We are looking for talented individuals who loves the beauty business, is passionate about growth, making a difference, who wants to join an organization where they can learn, improve and bring value to themselves and those around them.&nbsp;
Fusion Cosmetics strongly supports meritocracy. We believe, deeply that we operate as one unit, and hence have a zero tolerance for office politics.&nbsp;&nbsp;
Our role is to set the stage so that those who demonstrate their desire, hunger and commitment can shine and lead. This is a company that has established a flat hierarchy environment that serves to support our colleagues and our customer to ensure that we can deliver an extraordinary experience.

Deliver Extraordinary Experiences

This Role Is Not About Uploading Products.

Read This Carefully.

At Fusion Cosmetics, e-commerce isn’t just another sales channel.
It’s one of the biggest drivers of our growth.
From our early days in a 750 sq ft warehouse with just 4 people, we’ve grown into one of Asia’s leading distributors for global beauty brands like Mustela, Embryolisse, Phyto, Dear Klairs, I'm From, Wellage, Fation and Celimax.
And today, thousands of customers discover and purchase our products every day through Shopee, Lazada, and TikTok Shop.
To keep that engine running smoothly, we’re looking for a detail-driven, highly organised E-Commerce Executive to join our team.

Not someone who just updates listings.
Not someone who waits for instructions.
Not someone who panics when campaign season gets busy.

We’re looking for someone who understands that great e-commerce operations power great sales.
Because when the backend works perfectly, everything else grows faster.
&nbsp;&nbsp;
🎯 Your Mission
Make sure our e-commerce operations run smoothly, efficiently, and reliably every single day.
You’ll support the growth of Fusion Cosmetics’ official stores across Shopee, Lazada, and TikTok Shop, ensuring orders, inventory, logistics, and platform performance are handled with precision.
Your work will help ensure:
Orders are processed quickly and accurately
Platform metrics stay healthy and compliant
Customers receive fast responses and great service
Campaigns and promotions run smoothly
Our e-commerce stores continue to scale

📦 What You’ll Be Responsible For
🛒 E-Commerce Operations
Support the daily operations of our Shopee, Lazada, and TikTok Shop official stores
Process and monitor orders to ensure accurate and timely fulfilment
Coordinate logistics, deliveries, and inventory replenishment
Ensure platforms meet required performance metrics such as:
-Chat response rate
-Fast handover rate
-Order fulfilment timelines

📊 Platform Management
Work within Shopee, Lazada, and TikTok Seller Centres
Monitor listings, pricing, campaigns, and stock availability
Maintain accurate records using Google Sheets and internal tracking

💬 Customer Support
Handle customer enquiries across e-commerce platforms
Provide solutions to issues such as delivery delays, product questions, and order concerns
Ensure customers receive a smooth and positive buying experience

🤝 Campaign &amp; Team Support
Work closely with the e-commerce manager, marketing team, and design team
Support platform campaigns, promotions, and other sales initiatives
Assist with campaign preparation during all sale days especially during peak periods

⭐ What You Need To Be Great At
Strong attention to detail and organisational skills
Ability to manage multiple tasks and priorities simultaneously
Comfortable working in a fast-paced e-commerce environment
Familiar with Shopee, Lazada, or TikTok Shop Seller Centres
Good communication skills in English and Bahasa Malaysia
Proficient with Google Sheets or Microsoft Excel

This job is all about keeping our e-commerce engine running smoothly at Fusion Cosmetics. You might like this job because you’ll ensure orders are processed quickly and help our online beauty stores thrive!

Kerja ini adalah sebagai E-Commerce Executive di Fusion Cosmetics. Anda mungkin berminat dengan kerja ini kerana ia melibatkan pengurusan operasi e-commerce yang membantu pertumbuhan jualan produk kecantikan. Anda akan memastikan pengendalian pesanan, inventori, dan perkhidmatan pelanggan berjalan lancar setiap hari!

E-Commerce Sales

E-Commerce Management

Operations

Microsoft Excel

Inventory Management

Logistics Management

Order Picking

Package Sorting

Multitasking

Customer Service

This Role Is Not About Uploading Products.

Read This Carefully.

At Fusion Cosmetics, e-commerce isn’t just another sales channel.
It’s one of the biggest drivers of our growth.
From our early days in a 750 sq ft warehouse with just 4 people, we’ve grown into one of Asia’s leading distributors for global beauty brands like Mustela, Embryolisse, Phyto, Dear Klairs, I'm From, Wellage, Fation and Celimax.
And today, thousands of customers discover and purchase our products every day through Sho...

E-Commerce Executive

Fusion Cosmetics Sdn Bhd