Job Description

• Be high attentive to respond customer inquiries, issues and concern to maintaining trust and satisfaction
• Maintain friendly and understanding conversation with customers to building rapport to improve customer satisfaction
• Customer centrist mindset to place the customer’s needs and satisfaction at the forefront of every interaction
• Collaborate with related departments like e-commerce and product team to improve customer experience
• Strive for win-win solutions that not only resolve customer issues effectively but also align with the company's goals and values.
• Constant look out and identifying opportunities for enhancing the structure and improve performance of customer services team

Job Requirements

• Candidate must possess at least a Diploma, in Communication, Public Relation or equivalent 
• Minimum 1 year experience in customer services, sales or related roles.
• Demonstrates a high degree of communication skill
• Preferred with related industry experience

Skills