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This job is all about helping customers with their questions and concerns over the phone and email. You might like this job because you’ll get to assist people while using your Mandarin or Cantonese skills, providing support and accurate information with care!
Job Description
- Handle customer enquiries, feedback, and complaints through calls and emails.
- Provide accurate information about our products and services.
- Assist customers with bookings, appointments, and general support.
- Record and update booking details accurately in the system.
- Maintain a high standard of professionalism and empathy in every interaction.
Job Requirements
- Minimum SPM qualification.
- At least 1 year of Customer Service experience (Call Centre experience is an advantage).
- Able to communicate fluently in Cantonese / Mandarin & English (Read, Speak & Write).
- Computer literate and able to multitask in a fast-paced environment.
- Excellent communication and problem-solving skills.
Skills
Customer Service
Verbal Communication Skills
Problem Solving
Active Listening
Customer Relationship Management (CRM) Software
Outbound Calls
Inbound Calls
Multitasking
Computer Literacy
Time Management
Additional Info
Company Activity
Last active - few hours ago
Experience Level
1 - 3 Years of Experience
Career Level
Junior Executive
Job Specialisation
Customer Service
Company Profile
