Job Description

Website Project & Client Executive

We are looking for a motivated and detail-oriented individual to support the delivery of website development projects and provide excellent service to clients. In this role, you will coordinate closely with our internal web design and development team, helping to ensure projects are executed smoothly and meet client expectations.

You will be guided by a senior manager, and expected to take ownership of daily coordination, communication, and task follow-up, contributing to the success of each website project.

1. Website Proposal Support & Digital Coordination

• Assist in Developing Website Proposals:
  Help prepare proposals that meet client needs, working closely with the manager and team to highlight the strengths of our digital services.
   
• Conduct Basic Market Research:
  Support research efforts to better understand client industries and competitors.
   
• Propose Ideas When Appropriate:
  Stay informed about website trends and assist in suggesting relevant improvements that align with client goals.
   

2. Client Communication & Support

• Act as a Point of Contact for Clients:
  Manage day-to-day communication with clients, ensuring clarity and professionalism in all updates.
   
• Gather and Communicate Client Feedback:
  Understand client needs and communicate them clearly to the internal team.
   
• Assist in Meetings and Documentation:
  Join client meetings, take notes, and follow up on action items to ensure alignment.
   

3. Website Project Coordination

• Support Project Planning and Delivery:
  Work with the manager to follow project timelines and ensure all tasks are moving forward.
   
• Coordinate with Web Designers and Developers:
  Ensure tasks are clearly communicated to the relevant team members and deadlines are tracked.
   
• Conduct Basic Quality Checks:
  Review website layouts, content, or functions to identify any obvious issues before handover.
  

4. Content Updates & Task Tracking

• Manage Website Content Updates:
  Coordinate with clients and internal teams to ensure content updates are completed accurately and on time.
   
• Use Project Management Tools:
  Help track progress of tasks, update status, and keep stakeholders informed.
   
• Follow Up on Tasks and Deliverables:
  Ensure that any assigned tasks are completed by the appropriate person and escalate issues when necessary.
   

Job Requirements

1. Education and Experience

• Bachelor’s Degree in Marketing, Business, Communications, Digital Media, or a related field.
   
• Minimum 2 years of experience in website project coordination and client servicing, preferably in a web or digital agency environment.
   

2. Skills and Competencies

Sales and Marketing Support

• Good understanding of digital marketing concepts, tools, and trends.
   
• Able to assist in crafting persuasive proposals and basic pitch materials.
   
• Familiar with conducting market research and competitor analysis to support sales efforts.
   

Client Servicing

• Strong communication and interpersonal skills to support client engagement.
   
• Experience in managing client updates, feedback, and expectations.
   
• Ability to anticipate common client needs and offer relevant solutions under guidance.
   

Project and Task Coordination

• Well-organised with the ability to manage multiple project timelines.
   
• Experience coordinating website-related tasks with designers and developers.
   
• Comfortable using project management tools to monitor progress and deadlines.
   

Technical Awareness

• Familiarity with website development processes and CMS platforms (e.g., WordPress).
   
• Basic understanding of SEO principles and tools like Google Analytics.
   
• Exposure to digital marketing tools (e.g., Google Ads, Meta Business Suite, or scheduling platforms) is a plus.
   

Creativity and Problem Solving

• Able to contribute ideas and improvements aligned with client goals.
   
• Positive, solution-oriented mindset when facing challenges.
   

3. Personal Attributes

• Attention to Detail: Consistently ensures accuracy in all tasks and communications.
   
• Adaptable: Thrives in a fast-paced environment and responds well to shifting priorities.
   
• Team-Oriented: Works well with cross-functional teams and values collaboration.
   
• Proactive: Takes initiative and follows through with a sense of responsibility.
   
• Client-Focused: Genuinely committed to providing excellent service and supporting client success.
   

Skills