Job Description

We are looking for Service Crew members to join the Grumpy Bagels front-of-house team. This role involves serving customers in a friendly and professional manner, taking orders accurately, serving food and drinks, handling basic cashier duties, and maintaining cleanliness in the café. Service Crew members play a key role in creating a warm and memorable experience for every customer and supporting smooth daily operations during busy periods.

Job Requirements

Customer Service Skills

• Friendly and polite communication
• Ability to greet and interact with customers confidently
• Willingness to go the extra mile for customers

Work Attitude & Teamwork

• Positive attitude and willingness to learn
• Ability to work well in a team
• Reliable and punctual

Operational Skills

• Able to follow SOPs and instructions
• Comfortable working in a fast-paced environment
• Basic cash handling and order-taking skills (training provided)

Personal Traits

• Patient and calm under pressure
• Presentable and professional during service hours
• Open to feedback and improvement

Skills